Paul Angelo Email & Phone Number

Sri Lanka

Sri Lanka

I play the role of a principal technical writer across Product Teams and assist other teams when necessary in a technical documentation and document review perspective. Currently in the process of grooming an intern for the same.My main task is to create and update all web-based product user guides after quarterly releases, bug fixes, allocated support tickets, and as-and-when requested by Product BAs.My other tasks involve creating software related document templates for… Show more I play the role of a principal technical writer across Product Teams and assist other teams when necessary in a technical documentation and document review perspective. Currently in the process of grooming an intern for the same.My main task is to create and update all web-based product user guides after quarterly releases, bug fixes, allocated support tickets, and as-and-when requested by Product BAs.My other tasks involve creating software related document templates for various product teams and reviewing document content for other teams that require my assistance. Furthermore, I assist in the quarterly release note process in coordinating content and images from the various Product BAs, and review and format where necessary in a presentable manner, in the online notes sent out to clients. Show less

Played a myriad of roles as a shared resource among teams, across the company.+ User Manuals - Create and design user manuals/guides for all products/projects of the company.+ Functional/Requirement Specifications - Create functional/requirement specification documentation for new projects/products.+ Gap Analysis - Create gap documents for comparing products.+ Architecture Diagrams - Design architecture and system diagrams as and when required.+ Incident Reports - Create… Show more Played a myriad of roles as a shared resource among teams, across the company.+ User Manuals - Create and design user manuals/guides for all products/projects of the company.+ Functional/Requirement Specifications - Create functional/requirement specification documentation for new projects/products.+ Gap Analysis - Create gap documents for comparing products.+ Architecture Diagrams - Design architecture and system diagrams as and when required.+ Incident Reports - Create incident reports from email conversations gathered.+ Flyers/Brochures - Design flyers, posters, brochures for HR/Admin/Management purposes.+ Content/Proofread - Create and proofread content for comms, emails and other ad-hoc communications for HR/Admin/Management.+ Document Templates & Designs - Create and build templates for ad-hoc documents as and when required.+ Presentations - Create presentations for various individuals as and when required.+ HTML - Create static HTML pages for projects, as and when required.+ Bug Tracking - Communicate issues in products as and when found.+ Test Cases - Write functional test cases from functional documents, as and when required.+ Training - Conduct online basic presentations to train staff on professional English writing and to identify mistakes made at a global level. Show less

Working as the sole/principal technical/content writer for the company in documenting and designing all user manuals for the product on MS Word and Adobe InDesign, documenting client specific user guides on MS PowerPoint, designing product newsletters for upgraded features on Adobe InDesign or PowerPoint, designing how-to guides for product installations, interface fields, tooltips and error messaging with UX in mind, ghost writing for press articles about the product, case studies, and company… Show more Working as the sole/principal technical/content writer for the company in documenting and designing all user manuals for the product on MS Word and Adobe InDesign, documenting client specific user guides on MS PowerPoint, designing product newsletters for upgraded features on Adobe InDesign or PowerPoint, designing how-to guides for product installations, interface fields, tooltips and error messaging with UX in mind, ghost writing for press articles about the product, case studies, and company success stories on LinkedIn, reviewing and proofreading company-wide documents as and when required, developing video case studies, and building and maintaining a documentation template standard for the company.BoardPAC is a globally commended multinational that provides board meeting automation solutions to over 50,000 users worldwide. The company covers over 20 countries including Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, South Africa, Sri Lanka, and United States. Show less

Sri Lanka

Worked as a product manager on a wellness based start-up company mobile application called ayubo.life, which is a project under Hemas Holdings.Work carried out:Functional and test documentation- Create functional documentation for application features for the development team.- Create user documentation to circulate amount non-technical team for new features.- Create application test documentation along with bug tracker for existing and new features.Testing-… Show more Worked as a product manager on a wellness based start-up company mobile application called ayubo.life, which is a project under Hemas Holdings.Work carried out:Functional and test documentation- Create functional documentation for application features for the development team.- Create user documentation to circulate amount non-technical team for new features.- Create application test documentation along with bug tracker for existing and new features.Testing- Perform application end-to-end and module level testing.- Log bugs and assign to developers.Messaging- Create application messages and schedule to users via the back end.- Create application user interface messages.Designing- Assist Senior Manager in user interface wireframe designing using PowerPoint.- Design content for corporate user segments to go live on the application.Project Management- Create and manage the project pipeline Excel for live and upcoming application features.- Assist Senior Manager in communicating with the development team on current and new developments.Documentation repository- Maintain the repository for all functional, API, test and database structure documentation with version controls.Support- Provide user support via phone calls (at times), Facebook messaging and emails to application users.- Provide technical support to the operations, sales and user engagement teams. Show less

Sri Lanka

- Create/update PDF based user manuals using Adobe InDesign/Atlassian Confluence, for all MillenniumIT products and solutions. Information gathered using the following methods: product specifications or change request documents, testing front ends, a product’s or solution’s Wiki or Confluence page, and knowledge transfer sessions with business analysts.- Edit, proofread, format company-wide documents (functional specifications, incident reports, internal comms, press releases, job… Show more - Create/update PDF based user manuals using Adobe InDesign/Atlassian Confluence, for all MillenniumIT products and solutions. Information gathered using the following methods: product specifications or change request documents, testing front ends, a product’s or solution’s Wiki or Confluence page, and knowledge transfer sessions with business analysts.- Edit, proofread, format company-wide documents (functional specifications, incident reports, internal comms, press releases, job descriptions, employee service letters, company policies, etc.).- Design and editing the company newsletter (MiPaper) in 2015.- Design internal e-flyers related to policies. Show less

Undisclosable Public Sector related documentation on Strategic Management and HRD related documentation for Dananjaya J Hettiarachchi (HRD Specialist, Corporate Trainer, World Champion Public Speaking 2014.Colombo Gospel Tabernacle – Graphic Design & Multimedia related work- Designing banners, brochures, booklets, posters, flyers, forms, calenders, etc.- Creating video ads/promos, video edits, etc.- Designing PowerPoint slides for presentationsSoftware Used: Windows… Show more Undisclosable Public Sector related documentation on Strategic Management and HRD related documentation for Dananjaya J Hettiarachchi (HRD Specialist, Corporate Trainer, World Champion Public Speaking 2014.Colombo Gospel Tabernacle – Graphic Design & Multimedia related work- Designing banners, brochures, booklets, posters, flyers, forms, calenders, etc.- Creating video ads/promos, video edits, etc.- Designing PowerPoint slides for presentationsSoftware Used: Windows Movie Maker, Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, MS PowerPoint Show less

Melbourne, Australia

- SAP Payroll System – Updated system on employee details, terminations, changes.- TRIM Electronic Filing Management Project – Managed employee HR documents by electronically attaching them onto the system and updating.- Ad Hoc admin duties

Worked in the capacity of an IT Business and Quality Analyst and managed a small team to;- Deliver and design test plans - Conduct software testing, test case writing/executing- Compiling test results - Technical documentation (user manuals/ online help files) - Handling client calls for Change Request requirements - Testing the overall quality of the product- Reporting and Assigning of daily/weekly/monthly team tasksWorked throughout for a US product… Show more Worked in the capacity of an IT Business and Quality Analyst and managed a small team to;- Deliver and design test plans - Conduct software testing, test case writing/executing- Compiling test results - Technical documentation (user manuals/ online help files) - Handling client calls for Change Request requirements - Testing the overall quality of the product- Reporting and Assigning of daily/weekly/monthly team tasksWorked throughout for a US product ‘TradeCard’ (which merged with GT Nexus and is now known as Infor, which is the biggest Cloud-Based Business Network for Global Trade & Supply Chain Management). Show less

Bachelor Of Science (Bsc), Information Technology

Mathematics

Education record