• Monitored the Splunk SIEM and utilized a variety of internal security tools such as IDS and IPSs to continuously provide 24/7 network security.• Reduced the number of security incidents by 30% within the first year of employment by implementing new security measures and conducting security audits on a regular basis.• Successfully spotted and blocked 50 malicious domains and phishing emails within the first six months, reducing the risk of a security breach by 20%.• Participated in disaster recovery plan that ensured business continuity of a security breach or other emergency.• Used working Splunk in a limited capacity to monitor logs and do system monitoring.• Responsible for enforcing AWS security solutions for multiple clients, resulting in a 50% reduction in security incidents and a 30% reduction in system vulnerabilities.

• Provided Tier 1 IT support to non-technical internal users, diagnosing, and resolving hardware, software, and network issues.• Managed and prioritized incoming IT service requests and incidents using a ticketing system (e.g., ServiceNow, JIRA).• Created, assigned, and tracked tickets to the appropriate IT team or specialists for resolution.• Configured hardware, devices, and software to set up workstations for employees.• Provided support for end users experiencing technical issues Via phone, email, and ticket submissions.• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.• Trained employees on how to submit IT service requests and incidents through the ticketing system.