Paul Antony Email and Phone Number

 Act as the primary point of contact for clients, addressing any questions or concerns they may have. Building and maintaining positive relationships with clients, ensuring their satisfaction and loyalty.  Providing quick and quality responses to client requests via Intercom, emails, or other approved communication channels, demonstrating attentiveness and professionalism.  Becoming an expert in using and training stakeholders on the core platform, ensuring clients maximize the platform's potential.  Facilitating onboarding, implementation, and training processes to ensure smooth adoption and usage of the SaaS platform by clients.  Monitoring and promoting feature usage and engagement among clients, identifying opportunities for improvement or optimisation.  Taking ownership of renewals and retention strategies for existing clients across the allocated region, employing proactive measures to ensure client satisfaction and contract renewals.  Actively pursuing new client acquisition opportunities nationwide, leveraging internal leads, events, and other marketing initiatives to expand the client base and drive business growth.

 Understanding the customers through detailed research. Product positioning  Formulating a robust communication and growth strategy for each of the products and working with different stakeholders in executing the growth plan Craft compelling messages across marketing channels - email, social media, BTL etc.  Plan and execute new product launches to B2B and B2C channel - presentations to large and small groups, seminars, workshops etc.  Achieve lead generation across product. Ensure that all services promised are delivered and ensure that the schools use this efficiently. Ensure that the response time to schools is very high.  Key relationship management with influential people to ensure attractive orders.

 Primarily responsible for the acquisition of new schools from the designated territory, responsible for revenue generation from the sales of products.  Build and maintain excellent relationship with schools. Bring to notice any best practice/adverse issue at the school to the seniors  Work towards creating excellent relations with the schools by giving presentations to each of the stakeholders (management, principal, teachers, parents, students) in the school.  Ensure that all services promised are delivered and ensure that the schools use this efficiently. Ensure that the response time to schools is very high.  Ensure that MIS are maintained according to company requirements. Utilize all necessary internal resources efficiently to get the desired outcome.  Gather and manage competitor intelligence. Develop and maintain great rapport with other team members within sales as well as other departments.

 Leading a team of 4 Area Managers with over 30 field coordinators managing business across 150 schools in Central & South Gujarat. Up-sell and cross-sell from existing clients by giving quality service as well as generating leads for new business and doing renewals. Recruit, mentor, motivate and lead the team to ensure effective and time-bound results. Evaluate and review the regional performance monthly and recommend new strategies for performance improvements. Assigning targets to team each month for collection of the revenues and for the up sell/cross-sell Key relationship management with influential people to ensure attractive orders.

 Handling a team of 4 Area Managers with over 30 field coordinators managing business across 150 schools in Central & South Gujarat. Complete accountability of existing clients for managing relationship with existing customer base and ensuring smooth services, strong documentation and revenue generation. Smooth services, strong documentation and revenue generation. Conduct training/ quality audits and evaluate training efficiencies. Handling all delinquent clients and ensuring the cases are worked on fast-track mode to ensure cash flow. Evaluate and review performance of the team on quarterly basis and share one-on-one feedback. To ensure of achieving the sales and collection targets.