Ashish Paul Email & Phone Number

Bengaluru, Karnataka, India

• Provide Commvault product support for customers through various channels: Phone, Mailbox, Chat, and Email.• Besides creating tickets and routing them to focus groups, was also engaged in installing IDataAgents, and troubleshooting network connectivity between components like the CommServer, MediaAgent, Client, and Storage.• Helped customers fix Backup and Restore and other jobs failing using logs and other tools in the CommCell.• Researched fixes using documents and solved tickets.• Assisted customers configure CommCell, network connection settings between components, and jobs schedules.• Assisted in installing and configuring backups for services like Microsoft Active Directory, Exchange Server, and SharePoint Server. • Actively monitored CRM queue, and support mailbox to ensure SLA commitment.

Bengaluru, Karnataka, India

As an HPE server support engineer I was responsible for providing technical support and troubleshooting for servers and related hardware manufactured by Hewlett Packard Enterprise (HPE). This may include installation, configuration, maintenance, and repair of servers, as well as assisting with software and network issues related to the servers. Additionally, work with customers to identify and resolve technical problems, and also provide training and guidance on the use of HPE servers.

Bengaluru, Karnataka, India

Monitor backups and Dell storage devices, perform a health check on storage devices, Analyse server logs, check and troubleshoot client backup failures, Perform on-demand backups for clients, monitoring client backups, Provide support to clients facing issues with Backup. Monitor Dell server(Networker, Avamar VPLEX, DataDomain), Schedule on-site tasks, monitoring incidents, changes. Troubleshoot monitoring alerts and create tickets accordingly.

Bengaluru Area, India

Resolve SAP DataCenter Issues by contacting the Vendor and engaging an Engineer who can get the Issue at the DataCenter Resolved ASAP. Work with Datacenter engineers and analyze the logs and decide what must be done to get the server fixed. analyze the issue and create a vendor ticket or assign an engineer to work on the server to get the issue fixed. schedule onsite technicians, be an interface between hardware vendors and server admins. follow up on vendor cases

Bengaluru Area, India