As an AppleCare At Home Advisor, I supported many of Apple' popular products, from iPhones to iPads and iPods. As a customers’ first point of contact, I was the friendly voice of Apple, providing world class customer service, troubleshooting and technical support. Apple relied on me to listen to customers and use my technical knowledge, creativity and passion to meet their needs — and remind them that behind Apple' great products are amazing people trained to be the best.Key responsibilities and qualities for being successful in this role;- Real passion for customer service and ownership of the customer experience including comprehensive issue resolution- Able to effectively tailor communication and style to differing audiences- Able to self manage and work independently in a fast-paced, constantly changing environment- Thrives on a team where expertise is shared and feedback is encouraged- Effective time management including ability to multi-task, organize and prioritize- Able to research and grasp technical information across multiple tools while talking with customers through the iOS, Smartphone, Tablet, PC or Mac experience- Aptitude for acquiring skills in technical troubleshooting and always eager to learn and take on new challenges- Leadership qualities with the ability to give training presentations.- Pro efficiency in PowerPoint, Pages, and Numbers, for creating training material, and tracking new and emerging issues whenever required. - The ability to operate throughout the EMEIA regions.

AdRoll is a growth platform that makes display, social, and email advertising work together to drive more revenue, with less effort.It’s built on powerful technology that completes the view of the customer and automates marketing—leading to smarter decisions and accelerated business growth.With the perfect blend of ease and insights, it’s never been easier to attract new audiences and get more customers shopping using the AdRoll platform.Over 37,000 customers agree Key responsibilities and qualities for being successful in this role;- Ambitious hunter, who is not afraid to jump on the phones, make a high volume of calls, and speak with existing clients to promote new and exciting products.- Competitive spirit that thrives under pressure, always striving to be the top performer and stand out from the crowd.- A team player, willing to go out of my way to help a struggling performers.- Entrepreneurial self-starter, who can operate with minimal supervision and is motivated to find solutions to problems as they occur.- An understanding of how businesses operate and a strong business acumen.- Competitive, target-driven and the ability to hit monthly targets.- Highly disciplined, with excellent time management & organizational skills.- Strong written and oral business communication skills.- The ability to advise on AdRolls full funnel approach and marketing strategies.- The ability to operate throughout the EMEA regions.

Zazzle is the world's leading platform for quality custom products. Zazzle's proprietary technology enables individuals, professional artists, and major brands, including Disney and Hallmark, to create and offer billions of unique products for customers worldwide. Zazzle's rapidly expanding product base covers every topic imaginable and includes t-shirts, business cards, invitations, in addition to a variety of custom gifts. Upon creation, products are instantly and accurately visualized on the site and offered in the Zazzle marketplace. When ordered, each product is made on-demand, typically within 24 hours. Launched in 2005 and based in Redwood City, California, Zazzle's vision is to redefine commerce, powered by the world's imagination.Key responsibilities and qualities for being successful in this role;- Working as part of a team that delivers a superior quality of service on a continuous basis. - Working as part of a team to ensure all Service Level Agreements (SLA’s) are met - Excellent written and oral communication skills. - Commitment to exceptional Customer Service Delivery. - To learn and understand the customers business and be committed to being a real part of that. - To meet all set targets and metrics.- To achieve high quality CSAT scores. - Commitment to continuous improvement. - Be open to new and alternative work practices. - Take direction from Supervisor/Management and engage in both one to one and meetings. - Liaising with clients in relation to all delivery aspects of goods, as and when required. - Liaise effectively with other departments both internally and externally on behalf of the client. - Mentoring and training new hires, if, and when required.- Excellent communication skills.- Self-motivated, self starter with good organisational skills.- Attention to detail.- The ability to operate throughout the North American, UK and Irish regions

Capita promoted a culture of flexibility and fun in a genuinely great place to work.Their innovative culture meant everyone, at every level, in every team, is encouraged to have creative ideas; to express them and to share them. Our teams pull together and demonstrate great flexibility with everyone having clear objectives and goals.As a Telesales Agent I was responsible for developing sales and achieving monthly targets by analysing the needs, and meeting the requirements of new and existing customers.Key responsibilities and qualities for being successful in this role;- Providing top class customer service to each customer I spoke with by living the core values of the client. Being helpful, understanding and simplifying all customer interactions.- Achieving sales targets on a monthly basis- Facilitate sales of all products and services according to the client's needs- Project a professional and customer focused impression of company- Identifying and maximizing on opportunities to cross sell additional products and services to new and existing customers.- Handling objections effectively and professionally- Empowered to make decisions and improve standards- Address all complaints of the customers and make sure that they are resolved in time, and within the given guidelines- Ensure that feedback is relayed to Supervisor/Managment should any of the standards or procedures require change due to system or business requirements- Ability to develop opportunities and move them to a successful closed sales opportunity- Pipeline development and active management of prospects- Daily activity success against company key performance indicators- Meet the agreed standard levels of quality- Ensure premium level of client satisfaction in one phone call – one call resolution.- Sharing best practises in order to improve team metrics.- Round table meetings to report on what the clients/customers needs, wants and interests.

Abtran required a results-driven Sales Professional and as such I was responsible for all sales duties, from generating leads to closing sales and after-sales care. I was responsible for developing and maintaining a client base, providing excellent customer service as well as meeting and exceeding established sales goals. Role Requirements- Speaking with the customer I needed to ask the right questions so that I was able to gain a quick understanding of what's important to them and to give them a tailored solution to their needs.- Keeping records up to date and accurate.- Working closely with my team to achieve targets and goals and supporting each other in all aspects of the job.- Other duties included assisting with customer enquiries, maintaining and achieving high operational standards.- Self-motivated with a strong drive to succeed within the sales environment.Key qualities for success- Naturally driven to meet sales targets- A strong communicator with an engaging personality- Confident, outgoing and hardworking- Customer focused with a natural sales flair- Excellent PC Skills

AOL is a multinational corporation that leads the way in the technology sectors for running and operating of telecommunications and broadband services throughout the world. Originally owned by Warner Brothers in the UK. It was later purchased, and ownership transferred to Talk Talk, part of the Carphone Warehouse Group. The beginning of my career with AOL was the start of my sales and customer services career which has thought me about each and every aspect of the sales funnel and has helped honed my mannerisms and sales abilities as well as giving me the ability to lead a conversation down through a path of intent to purchase, culminating in an award for best agent in the Outbound Department for the year 2009-2010.• Promoted to Subject Matter Expert, guiding other agents by sharing best practice and advising on objection handling.• Promoted to outbound Subject Matter Expert and played a pivotal role in the creation of the AOL Outbound Winback Team.• Involved in the creation of the Outbound Collections team after the formation of the Winback Team.• Collaborated with other agents and held meetings with management to advise on what the customer' needs, wants, and interests were.• Promoted to Inbound Retention Teams.• Voted Rep of the year 2009-2010 for the Outbound Department in light of the work done to create a successful team.• I also worked in the conditions of service department for a brief period, contacting customers breaching the T&C's of use and applying the appropriate penalties or raising awareness with the local authorities.

As part of a member working at sea for Irish Ferries on board the vessel the Isle of Inishmór, safety was always a main concern, and one I always understood and practiced with due diligence. While my shift rotation was active I maintained a 90+ hour working week, whilst being on call 24 hours a day in case of an emergency situation.• Originally started as a general worker, gaining experience throughout the ship and all of its services• Employed as barista and managed the Coffee Dock• Managed / Ordered stock and float for the store.• Worked directly with customers on a one to one basis.• I then transferred to the kitchen (Galley) to train as a Commis Chef (2002).• Promoted to full time cook (2004).• Dealt with up to 2,400 orders per day during a 13.5 hour shift.• Acting safety personnel, dealing with Crowd Control, Davit & Life Raft Launching, Lifeboat Launching and Helmsman,First Aid, and Advanced Engine Room Fire Fighting depending on the vessels needs.Coffee Dock Manager (Isle of Inishmór)• Employed as barista.• Managed / Ordered stock and float for the store.• Worked directly with customers on a one to one basis.