Responsible for managing the Quality Assurance aspect of the Egg/Citi Small Change Program through to successful delivery. Involves coordinating the testing and delivery of multiple small change projects, managing the QA Small Change Team and providing governance for all Small Change QA documentation.

Responsible for all aspects of Quality Assurance during the SDLC. This includes the initial analysis, requirements gathering, defining the test scope and producing the test plan, scripting, test execution and defect management.Mentor to QA Academy member. Duties include providing advice and guidance in all aspects of the QA role, monitoring and developing progress and giving support when required.Small Change Process - QA Lead

Part of team that was responsible for managing and maintaining the credit card platform.Responsible for testing all platform changes and managing live issues.

Dealt with complex queries from telephone associates regarding Eggs banking platforms and products.

Responsible for selling and servicing Egg's savings account to customers.

Single resource for managing and resolving customer queries that could not be dealt with in the first instance by the telephone associates.