Paul Barrus Email and Phone Number
At the core of my professional journey is a commitment to fostering collaboration and innovation across teams. I am passionate about creating environments with a "How-Can-I-Help?" philosophy, building trust, and empowering teams to deliver optimal solutions. This guiding principle shapes my approach to leadership and reflects my dedication to ensuring customer and stakeholder satisfaction. In delegating responsibilities, I led the modernization within the IT Infrastructure on innovating workload management and work distribution via building dashboards and real-time reporting and structure to give managers full insight into how and what their teams are working on and if it were the right priorities and allocations so immediate action and coaching could be given. This is exemplified by the values I bring in the multiple roles I personify:Global Team Leader: Led 15 global program and project managers driving over 60+ projects concurrently to deliver committed projects to executive stakeholders and present critical decisions on projects to prioritize, deprioritize, or eliminate to reinforce the core competencies of the business.Strategic Leader: Transformed the policies, procedures, and processes for Change Management and Incident Management by making the documentation SOX and ISO compliant and integrated into ServiceNow to measure and report KPIs to executive leadership.Process Innovator: Automated manual processes for building standard customer configurations for services thus reducing turnaround times of service requests from 4 weeks to less than 1 week and increasing network engineers’ time by 20% to more complex requests.Critical Thinker: Created and streamlined the onboarding process for new IT PM hires with training modules and video content for specialized tools and knowledge base for fast-tracking development with a 30-60-90-day evaluation and peer mentoring to infuse hires into a unified project team framework.I am eager to leverage my deep industry knowledge and leadership skills to create value for organizations by unifying teams and optimizing processes. Whether it's through enhancing operational efficiency, driving product innovation, or fostering a culture of collaboration, my goal is to help businesses achieve their strategic objectives.I’m dedicated to fostering a healthy, fun, and productive work environment, and look forward to seeing how we can connect to work together!
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Senior Information Technology Project ManagerLifewave CorporateSalt Lake City, Ut, Us
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Vp, It Project ManagementKore 2021 - 2024Atlanta, Georgia, UsAs a strategic leader, I directed a team of global program and project managers to oversee a portfolio of projects, aligning priorities with business objectives and ensuring impactful delivery for executive stakeholders. Through governance of IT and Security programs, cloud cost optimization, and process automation, I drove compliance and efficiency, adding and securing revenue for the business while enhancing customer satisfaction and team productivity. • Led team of 15 global program and project managers driving over 60+ projects concurrently to deliver committed projects to executive stakeholders and present critical decisions on projects to prioritize, deprioritize or eliminate to reinforce the core competencies of the business.• Managed the strategic programs for IT and Security portfolio consisting of three programs: Security and Compliance, Engineering and IT Services, and Core Network to remain in compliance, exercise governance and address security risks to remain as a registered company on the stock exchange.• Held responsibility for customer-facing program delivery with MVNOs and end customers for infrastructure changes and service offerings securing over $2M of recurring revenue annually and delighting customers with the delivery.• Spearheaded changes and infrastructure enhancements with 24 mobile operators including VPN, SMPP Binds, SFTP, APNs, and API Provisioning to maintain SLAs of +99.999% as agreed with our contracts with operators and with customers.• Adapted Microsoft Copilot into the toolset for IT project managers to more effectively use their time for strategic and problem-solving initiatives by using the tool to automate meeting notes and action items saving 15% of their time every week.• Automated manual processes for building standard customer configurations for services thus reducing turnaround times of service requests from 4 weeks to less than 1 week and increasing network engineers’ time by 20% to more complex requests. -
Director, Global Infrastructure Engineering & It ProjectsKore 2015 - 2021Atlanta, Georgia, UsDeveloped and refined the IT program roadmap along with leading a successful market launch of a security monitoring platform that was recognized with multiple awards. Drove the platform's transition to market, enhanced customer retention, and executed key initiatives like data center consolidations and GDPR compliance, resulting in substantial cost savings and positioning Sales for new revenue opportunities. • Implemented Design Thinking from product ideation through operational readiness exercising critical thinking to bring an idea to a realized offering to market.• Drove service transition using cross-functional team leadership with 9 departments for market launch to offer a new product offering and increase customer retention.• Coordinated and negotiated data center consolidations regarding IP transport with vendors and equipment logistics saving over $2M per year with data center consolidations and renegotiated contracts with vendors to obtain over $500,000 per year savings with office connectivity.• Co-led implementation project for GDPR compliance, security vulnerability audits, pen testing and managed IT risk register and vetted internal security awareness trainings to prepare for ISO compliance allowing Sales to qualify to win for more sales opportunities which required this governance, risk and compliance.• Reported service metrics to executive leadership and led efforts from identified Problems and instituted incident retrospective to improve operational activities for future stability and reliability of services to improve customer experience and satisfaction.• Co-led initial documentation efforts for incident management, change management, and Post Incident Review (PIR) implementation across operations and project deployments laying the groundwork for templatizing MOPs, peer evaluations of deployment changes, and triaging with service desk to increase better communication and visibility when incidents occur.
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Director Of Product DevelopmentRacowireless 2012 - 2015Alpharetta, Ga, UsGuided the product and UI development of Audi Connect, a connected vehicle application, using empathy mapping to define a customer journey that aligned with Audi’s high standards for customer experience. Through a unified internal knowledge base and strategic collaboration with Sales and Audi dealerships, helped expand the subscription base to over 300,000 in under three years, generating more than $10M in recurring annual revenue. • Led product development and UI development of Audi Connect, a connected vehicle application for Audi USA by implementing empathy mapping to outline the customer journey for executives down to the dealers could understand and meet expectations of what was needed and met the customer experience Audi challenges its vendors.• Created and managed internal knowledge base in SharePoint to support end customers and Audi Call Center representatives, which brought a unified experience that could be shared internally that Audi customers expect.• Grew base from initial deployment to over 300,000 subscriptions in less than three years for recurring annual revenue of over $10M by coordinating with Sales and Audi dealerships by taking feedback and making process improvements. -
Implementation ManagerT-Mobile 2008 - 2012Bellevue, Wa, UsIn growing the Machine-to-Machine (M2M) partner base at T-Mobile, I honed my technical knowledge and business process implementation skills by coordinating a billing system migration that introduced automated provisioning via APIs. Acting as a Subject Matter Expert (SME), I identified revenue leaks, developed solutions with cross-functional teams, and implemented process improvements that elevated billing and provisioning efficiencies, ensuring a competitive advantage in the M2M industry. • Helped grow Machine-to-Machine (M2M) partner base from 18 to 44 partners. • Coordinated billing system migration on behalf of 18 M2M partners to a new automated provisioning and billing system, which allowed partners to automate provisioning requests via Automated Programming Interfaces (APIs).• Identified revenue leaks in established processes to recapture revenue. • Developed and coordinated with a 3rd party vendor and cross-functional teams to extend enhancements to partners for billing and provisioning efficiencies to maintain competitive advantage in M2M industry.• Acted as Subject Matter Expert (SME) for M2M for T-Mobile wholesale billing and provisioning system. • Reviewed, monitored and analyzed process performance and ensure day-to-day service compliance around response time, cost per unit, yield and capacity requirements.• Recommended, designed, and implemented innovative and practical business solutions with an emphasis on improving operational effectiveness and quality of services to partners including system enhancement, automation, and training. -
Account ManagerT-Mobile 2006 - 2008Bellevue, Wa, UsWorking with top clients like Expedia and Johnson & Johnson, I built lasting relationships that directly contributed to client loyalty and account expansion. My dedication to proactive post-sales support and issue resolution increased account growth and added significant revenue to my sales channel.• Prospected and negotiated 36 T-Mobile Master Corporate Service Agreements (Customers include Expedia, Johnson and Johnson, and TD Securities).• Provided post-sales support for enterprise accounts to resolve high-impact issues, researched billing issues and maintained quality relationships with all account-buying influences to grow business and customer loyalty.• Increased account growth from 16 to 53 accounts within 2 years and achieved 177% of activations quota over 2 years.
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National Sales CoordinatorT-Mobile 2004 - 2006Bellevue, Wa, UsIn supporting leadership comprised of a network of over 6,000 national retail stores, I delivered monthly financial and account trending reports that equipped retail leaders with key data for informed decision-making. Additionally, I implemented an asset management process to accurately track $600,000 in company equipment and provided cross-departmental support, ensuring seamless operations for over 200 retail employees. • Provided monthly financial and account trending reports to retail leadership team for over 6,000 national retail stores.• Drafted legal documentation and implemented an asset management process for tracking more than $600,000 of company equipment for National Retail Channel.• Provided accurate, timely reporting and support with HR, Recruiting, Payroll, and Commission departments for 200+ National Retail employees.
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Financial AnalystGlobal Vision Group 2003 - 2003Performed a comprehensive cost analysis for Visa’s Small Business Products across five major issuers, identifying key operational insights through department-level interviews and meticulous documentation. Culminated in a benchmark analysis with actionable recommendations tailored to each issuer, showcasing my ability to distill complex data into strategic guidance for high-level decision-making. • Contracted with Visa USA to study the cost of operation for Visa’s Small Business Products among 5 issuers: Bank of America, Bank One, FleetBoston Financial, US Bank, and Wells Fargo.• Investigated and documented all related costs and activities incurred by each issuer for 2002 and presented a benchmark analysis with issuer-specific results and recommendations.• Interviewed directors of each department to determine Visa Business Card-related activities which allocated costs and FTEs into Visa-specified functions.
Paul Barrus Education Details
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Brigham Young UniversityFinance; Minor In Technical Writing
Frequently Asked Questions about Paul Barrus
What company does Paul Barrus work for?
Paul Barrus works for Lifewave Corporate
What is Paul Barrus's role at the current company?
Paul Barrus's current role is Senior Information Technology Project Manager.
What schools did Paul Barrus attend?
Paul Barrus attended Brigham Young University.
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