Paul Barrus Email & Phone Number

Salt Lake City, UT, US

Atlanta, Georgia, US

• As a strategic leader, I directed a team of global program and project managers to oversee a portfolio of projects, aligning priorities with business objectives and ensuring impactful delivery for executive.
• Led team of 15 global program and project managers driving over 60+ projects concurrently to deliver committed projects to executive stakeholders and present critical decisions on projects to prioritize, deprioritize.
• Managed the strategic programs for IT and Security portfolio consisting of three programs: Security and Compliance, Engineering and IT Services, and Core Network to remain in compliance, exercise governance and address.
• Held responsibility for customer-facing program delivery with MVNOs and end customers for infrastructure changes and service offerings securing over $2M of recurring revenue annually and delighting customers with the.
• Spearheaded changes and infrastructure enhancements with 24 mobile operators including VPN, SMPP Binds, SFTP, APNs, and API Provisioning to maintain SLAs of +99.999% as agreed with our contracts with operators and with.
• Adapted Microsoft Copilot into the toolset for IT project managers to more effectively use their time for strategic and problem-solving initiatives by using the tool to automate meeting notes and action items saving.

Atlanta, Georgia, US

• Developed and refined the IT program roadmap along with leading a successful market launch of a security monitoring platform that was recognized with multiple awards. Drove the platform's transition to market, enhanced.
• Implemented Design Thinking from product ideation through operational readiness exercising critical thinking to bring an idea to a realized offering to market.
• Drove service transition using cross-functional team leadership with 9 departments for market launch to offer a new product offering and increase customer retention.
• Coordinated and negotiated data center consolidations regarding IP transport with vendors and equipment logistics saving over $2M per year with data center consolidations and renegotiated contracts with vendors to.
• Co-led implementation project for GDPR compliance, security vulnerability audits, pen testing and managed IT risk register and vetted internal security awareness trainings to prepare for ISO compliance allowing Sales.
• Reported service metrics to executive leadership and led efforts from identified Problems and instituted incident retrospective to improve operational activities for future stability and reliability of services to.

Alpharetta, GA, US

• Guided the product and UI development of Audi Connect, a connected vehicle application, using empathy mapping to define a customer journey that aligned with Audi’s high standards for customer experience. Through a.
• Led product development and UI development of Audi Connect, a connected vehicle application for Audi USA by implementing empathy mapping to outline the customer journey for executives down to the dealers could.
• Created and managed internal knowledge base in SharePoint to support end customers and Audi Call Center representatives, which brought a unified experience that could be shared internally that Audi customers expect.
• Grew base from initial deployment to over 300,000 subscriptions in less than three years for recurring annual revenue of over $10M by coordinating with Sales and Audi dealerships by taking feedback and making process.

Bellevue, WA, US

• In growing the Machine-to-Machine (M2M) partner base at T-Mobile, I honed my technical knowledge and business process implementation skills by coordinating a billing system migration that introduced automated.
• Helped grow Machine-to-Machine (M2M) partner base from 18 to 44 partners.
• Coordinated billing system migration on behalf of 18 M2M partners to a new automated provisioning and billing system, which allowed partners to automate provisioning requests via Automated Programming Interfaces (APIs).
• Identified revenue leaks in established processes to recapture revenue.
• Developed and coordinated with a 3rd party vendor and cross-functional teams to extend enhancements to partners for billing and provisioning efficiencies to maintain competitive advantage in M2M industry.
• Acted as Subject Matter Expert (SME) for M2M for T-Mobile wholesale billing and provisioning system.

Bellevue, WA, US

• Working with top clients like Expedia and Johnson & Johnson, I built lasting relationships that directly contributed to client loyalty and account expansion. My dedication to proactive post-sales support and issue.
• Prospected and negotiated 36 T-Mobile Master Corporate Service Agreements (Customers include Expedia, Johnson and Johnson, and TD Securities).
• Provided post-sales support for enterprise accounts to resolve high-impact issues, researched billing issues and maintained quality relationships with all account-buying influences to grow business and customer loyalty.
• Increased account growth from 16 to 53 accounts within 2 years and achieved 177% of activations quota over 2 years.

Bellevue, WA, US

• In supporting leadership comprised of a network of over 6,000 national retail stores, I delivered monthly financial and account trending reports that equipped retail leaders with key data for informed decision-making..
• Provided monthly financial and account trending reports to retail leadership team for over 6,000 national retail stores.
• Drafted legal documentation and implemented an asset management process for tracking more than $600,000 of company equipment for National Retail Channel.
• Provided accurate, timely reporting and support with HR, Recruiting, Payroll, and Commission departments for 200+ National Retail employees.

• Performed a comprehensive cost analysis for Visa’s Small Business Products across five major issuers, identifying key operational insights through department-level interviews and meticulous documentation. Culminated in.
• Contracted with Visa USA to study the cost of operation for Visa’s Small Business Products among 5 issuers: Bank of America, Bank One, FleetBoston Financial, US Bank, and Wells Fargo.
• Investigated and documented all related costs and activities incurred by each issuer for 2002 and presented a benchmark analysis with issuer-specific results and recommendations.
• Interviewed directors of each department to determine Visa Business Card-related activities which allocated costs and FTEs into Visa-specified functions.