Leadership of HR Partnering & Advisory team for Facilities & Asset Management Services business. Business Partner to Facilities Asset Management Services leadership team.

Key Accountabilities• Organisational Change • Business transformation activity• Project Management• Continuous improvement programme leadership

2012 /2013 Business, 2008–2011 Retail (Consumer)Key AccountabilitiesProgramme leadership for all new product to market activity into Telecom business areas:• Initiative prioritisation & Resource management• Project management of system, process, and people changes into Telecom business units.• Facilitation and design of the full end to end process for all customer lifecycle interactions • Definition of customer and business requirements for solution development.People capability strategy, planning and execution for business unit. Leadership of product continuous improvement cycle methodology and rationalisation initiatives.Key AchievementsLeadership:• Leadership of the business unit - headcount of 37 across 2 national sites with 9 direct reports (3 Managers and 6 senior Project Managers).• Telecom Retail Leadership Award 2009 – People Engagement 80%• Leadership, in conjunction with HR Head, of the 2011 Product & Proposition people capability change project – competency model development/gap analysis, KPI design, development planning, career pathing and organisational design.• Designed and implemented engagement survey analysis initiative to improve staff engagement resulting in highest engagement scores in 2008 and 2009 for any individual Telecom business unit of 78 & 80%. Project Management:• Project management of complex product development (projects with up to $800m capex) into Telecom business areas - 60 projects and 400 marketing offers, 600 communications per annum.• Facilitated with, and presented to executive level stakeholders compelling solution options that balanced customer, people, and commercial drivers e.g. Total Home Mobile, Total Home Lite, XT Mobile, Broadband BBA programme.Continuous Improvement• Led the design & deployment of the new concept to market feasibility and continuous improvement processes into Telecom Retail.

Key Accountabilities• People leadership – 15 direct reports. Coaching individuals on specific areas of development relating to project management, business requirement determination and change management.• Project management for large scale, complex product to market initiatives into agreed Telecom service channels.• Utilise extensive knowledge of product, systems and processes to develop product experience design and operational business requirements for major product to market initiatives.• Utilise outstanding communication skills to highlight operational risk, make commercial trade-off recommendations and ultimately influence senior management thinking. • Design innovative customer experience/operational support models.• Utilise standard project management and change execution methodologies.Key Achievements• Successfully project managed numerous large scale ‘concept to market’ initiatives.• Successful coaching and management of senior team members working on major programmes.• Outstanding guidance and motivation of staff and the wider SD & D team resulting in a 78% people engagement score for 2008.• Rated ‘exceed’ on three sequential annual performance reviews.

Key Accountabilities:• Project Manager for the closure of the Market Grove contact centre leading operational, technical, and HR organisational redesign.• Product to market project management.

Project Manager - CDMA Network Implementation