Vice President Customer Service Delivery
CurrentLeading the customer services, special handling and airport operations control centres teams for dnata airport operations in Dubai, handling 130+ airline customers and in excess of 10m passengers per year. Covering all areas of airport customer operations including check-in, boarding, transfers, baggage services and VIP/special handling teams. Accountable for service delivery to airline partners, regulatory and airport compliance, safety and contingency planning of the customer service areas, and continual service improvement to meet consumer trends and cost requirements. Responsible for a budget of $90m and 2900+ direct/indirect employees.