I develop and maintain high levels of client satisfaction and foster strategic relationships to ensure every customer realizes the value of the Tangoe investment. Increased customer satisfaction leads to increased loyalty and retention which makes it a whole lot easier when trying to protect and expand revenue.

Managed resources responsible for the delivery of Tangoe's IT Expense Management Software and Services for the IBM strategic partner initiative. Ensured project (kick-off to steady state) functions were delivered according to the parameters established in the contract. Other key responsibilities included: Managed resources to established goals and objectives Developed operational process enhancements Reviewed and validated monthly invoices – worked with Finance to ensure invoice accuracy Participated in weekly project status, monthly executive steering committee and quarterly client business review meetings Managed internal and external escalationsWorked to mitigate financial riskManaged Project change request (PCR) development, pricing, presentation, approval and implementationManaged SLA / SLO governance and overall engagement profitability Coordinated / facilitated interdepartmental resources (sales, commercial desk, operations, IT, finance, legal)

Served as the lead for all Communications Lifecycle Management (CLM) sales within the organizationCollaborated with IT and Operations in developing overall solutionsOversaw RFP responses to prospective clients; determined hard costs, profit margin and client pricingCreated custom client presentations and proposals offering outsourcing services, hosted software, and professional servicesCreated Statements of Work and handled client presentations and counseled on risk assessmentCoordinated with the Operations team prior to project hand off to ensure a smooth knowledge transfer

Managed technicians and analysts responsible for inventory control and audit-related services. Directed all inventory validation engagements. Reviewed and analyzed telecommunications invoices and customer service records for erroneous charges. Presented and executed cost-reduction savings recommendations. Defined and developed inventory process workflows and procedures. Prepared financial and revenue forecasts.