As a financial cooperative, First Northern Credit Union serves the financial needs and strives to improve the financial well-being of its participating members.Areas of responsibility:• Retail distribution and branch management• Inside and outside sales (excluding first mortgages)• Financial Services Department (personal banking and consumer & home equity lending)• Business Development Department (since 2015)• Indirect Vehicle Loan Department (since 2013)• Internet sales channels (oversight of online new account opening and consumer loan origination) • Third-party loan recapture programs and third-party daily prospecting leads

Strategic initiatives:• Core data processor conversion from Fiserv AFTECH Advantage to Fiserv XP2 (2018)• Loan documents converted from Oak Tree Business Systems to CUNA Mutual Group and integrated into iMM eSign, eSign Remote, and eSign Plus• Upgraded from Indirect Lending Technologies’ DILLS loan origination system to Allegro, and integrated to XP2• Converted Bottomline’s Engage core integration to XP2• The credit union also converted mobile and online banking to Finastra Malauzai• Added Carvana partnership for online car-buying experience• Financial education partner change from GreenPath Debt Solutions to BALANCE• Implemented Open Lending Lender’s Protection (2017)• Converted from TransAmerica credit insurance to CUNA’s debt protection (2016)• Converted from Frost’s GAP insurance to CUNA’s (2016)• Added online loan applications to Bottomline’s Engage (2015)• Implemented Bottomline Engage F/K/A Andrea’s oFlows for online membership and checking account applications (2013)

Oversee 3 offices in Chicago and Evanston, including 2 retail branches and a call center (ACD)• Manage a team of branch managers, personal bankers, service officers, and tellers• Recruit, hire, & train new employees; draft and deliver performance appraisals; coach & mentor• Thoroughly researched reports available from newly installed ACD telephone system, and developed calculations and standards; implemented company-wide• Managed relocation, design, and construction of the Streeterville/Northwestern Memorial Hospital Branch office (2010) and the Evanston/Northwestern University Branch office (2013); managed the renovation of the main office (2016); selected, negotiated, and executed contracts within budgetDirect sales operations related to the Financial Services Department, products, and services• Achieved a 41% year-over-year increase in sales performance (as it related to goals) in 2011• Re-wrote sales reward (incentive) plan and productivity report in collaboration with others• Revamped and shortened the on-boarding (welcome) process for new members• Established regular monitoring and reporting of pending loan application reports• Increase efficiency & sales productivity by shifting clerical duties to sales support/service staff• Research and develop new products and servicesActively participate in the Credit Committee• Underwrite consumer loans in a back-up capacity• Act as buyer for indirect lending from automobile dealerships• Participate in the risk management of the Visa® credit card portfolioActively contribute to Marketing/Business Development• Identify and meet with Centers of Influence and prospects• Conduct Select Employee Group visits, table days, benefit fairs, etc.• Present at meetings and seminars• Attended CEO Strategies Group for Marketing Customer Information File (MCIF)Research and advise on compliance topics and regulatory updates