• Establish and maintain governance ‘best practices’ to ensure successful delivery of the AUSTRAC EU, FX EU, BBSW EU and other Markets initiatives.• Successful delivery of the FX/BBSW EU Implementation submissions to the regulator – consisting of 66 delivery documents and 900+ supporting evidence items• Develop reporting tools to provide Financial Crime Obligation and Finding owners with detailed analysis and oversight of remediation activities• Generate program reporting and… Show more • Establish and maintain governance ‘best practices’ to ensure successful delivery of the AUSTRAC EU, FX EU, BBSW EU and other Markets initiatives.• Successful delivery of the FX/BBSW EU Implementation submissions to the regulator – consisting of 66 delivery documents and 900+ supporting evidence items• Develop reporting tools to provide Financial Crime Obligation and Finding owners with detailed analysis and oversight of remediation activities• Generate program reporting and reference materials required for all governance forums including working groups, monthly oversight committees and tripartite/bilateral meetings with regulators• Lead the automation of controls, safeguards and obligations reporting to embed the process into the business • Oversee and collaborate with multiple Workstream Leads and their teams, including Technology, to ensure delivery timeframes are achieved• Develop effective working relationships with wider stakeholders (including senior executives) promoting program visibility and progress transparency • Facilitate awareness sessions and develop communications to ensure changes are successfully rolled out and effectively embedded• Other project related activities: risk and issue management, procurement activities, financial forecasting, trend/variance analysis and program resourcing Show less

• Managed the roll-out of purpose-built project reporting software• Led program process changes and ensured successful implementation through facilitating awareness sessions and communications • Provided quality governance protocols and procedures for numerous project teams to enable successful delivery• Prepared and presented project update reports for the Program Director with insights relating to cost/scope/schedule and overall project health• Developed quarterly program… Show more • Managed the roll-out of purpose-built project reporting software• Led program process changes and ensured successful implementation through facilitating awareness sessions and communications • Provided quality governance protocols and procedures for numerous project teams to enable successful delivery• Prepared and presented project update reports for the Program Director with insights relating to cost/scope/schedule and overall project health• Developed quarterly program reports for the Victorian Government on the status and progress of the Program• Undertook risk management activities including identification and escalation of risks and issues across the program Show less

• Generated steering committee reference materials, monthly status updates, business cases and program status reports• Led monthly risk and issue meetings with the Program Director and Project Managers to track and identify risks, issues and mitigation plans• Redesigned and improved the on-boarding process, resulting in reduced on-boarding time, improved new employee experience, increased productivity and cost savings• Maintained the financial tracking spreadsheet (FTS) to monitor… Show more • Generated steering committee reference materials, monthly status updates, business cases and program status reports• Led monthly risk and issue meetings with the Program Director and Project Managers to track and identify risks, issues and mitigation plans• Redesigned and improved the on-boarding process, resulting in reduced on-boarding time, improved new employee experience, increased productivity and cost savings• Maintained the financial tracking spreadsheet (FTS) to monitor program spend, including the generation of forecast and variance reports• Project resourcing, screening and shortlisting for vacant roles Show less

• Planned and delivered the Robco office IT system overhaul project• Implemented process changes to lower overheads and reduce paper consumption• Managed logistics including procurement• Undertook and monitored progress of building maintenance works• Developed strong working relationships with facility managers• Contract and budget negotiations up to $300,000• Ensured Occupational Health & Safety requirements were met and building permits obtained to allow safe and… Show more • Planned and delivered the Robco office IT system overhaul project• Implemented process changes to lower overheads and reduce paper consumption• Managed logistics including procurement• Undertook and monitored progress of building maintenance works• Developed strong working relationships with facility managers• Contract and budget negotiations up to $300,000• Ensured Occupational Health & Safety requirements were met and building permits obtained to allow safe and compliant work environments• Prepared invoices, quotations and work orders for clients Show less

• Developed strong relationships with key insurance companies including Allianz, CommInsure, QBE and Suncorp Group - built rapport with the insurance company managers and ultimately increased their spend with JB Hifi Commercial• Led a team of fifteen Advisors, monitored team workflows, trained new recruits and provided professional development to ensure team and customer objectives were met• Reported on insurance company spend and detected future trends • Handled customer… Show more • Developed strong relationships with key insurance companies including Allianz, CommInsure, QBE and Suncorp Group - built rapport with the insurance company managers and ultimately increased their spend with JB Hifi Commercial• Led a team of fifteen Advisors, monitored team workflows, trained new recruits and provided professional development to ensure team and customer objectives were met• Reported on insurance company spend and detected future trends • Handled customer escalations to resolution Show less

• Provided logistics management for customers’ insurance replacements• Resolved issues with suppliers, insurance companies and their customers• Exceeded monthly sales targets and KPI’s – achieved 250% in June 2013