•Serve as a trusted and depended upon consultant for a high-profile and demanding VIP telecommunications client. •Involved in all points of the software delivery lifecycle for critical projects which generate $1,000,000+ in revenue for Equifax.•Leads and successfully delivers upon highly complex product migrations from soon to be sunset legacy products to new cloud based offerings.•Assist in preparing and presenting quarterly project delivery roadmaps and timelines to internal and external executive level stakeholders.•Regularly guide and train a team of five fellow analysts to better understand the client’s credit applications and answer their complex research requests.•Lead bi-weekly grooming sessions of new requirements with three on-shore and off-shore development and quality assurance teams of 7+ members each.•Award winner of Equifax's 2021 Enterprise Impact Award.

•Gathered, wrote, and oversaw the delivery of requirements for small application enhancements and project initiatives on one of Equifax's largest telecommunication accounts.•Developed and organized a single body of monitoring/reporting Oracle SQL queries to support the client and internal analytics teams, many of which are still frequently used by current team members and other internal teams.•Mastered and updated 150+ page application process flow documents to bring them in-line with recent project deliverables and updates; these process flow documents continue to be used as a source of truth both by the customer and internal development and quality assurance teams.

-Managed user accounts for students, faculty and employees at the University of Georgia-Answered clients’ questions regarding technology services at the University of Georgia via e-mail/phone.-Remained up to date on the University of Georgia’s various computer systems.