Paul Boothby Email & Phone Number

San Jose, CA, US

San Jose, CA

Manage large accounts for a variety of sensor types, such as capacitive touch, fingerprint sensors, and voice recognition systems; ensure customer satisfaction from design through performance evaluation, supporting engineering builds and custom feature developmentTroubleshoot system issues and create solutions with customers at major consumer electronics.

• Managed capacitive touch technology to sustain the world’s prominent consumer electronics companies
• Organized the discharge of high-volume consumer electronics sub-components for fabrication
• Oversaw all phases of product integration, including creation, substantiation testing, expansion, and production
• Coordinated product release processes, such as BOM creation, product description, production documents, and compliance

San Jose, CA

• Supervised 14 tech support engineers globally and domestically to deliver merchandise and escalation support of 400+ SEM tools with a contract revenue of over $14M annually
• Participated in the advancement of new products, including documentation of service and troubleshooting concerns
• Reviewed product preparedness using service readiness review process and recommendations to senior management
• Reduced cost on the eS3x product line from $270K per year/tool to $130K in less than three years based on scrutiny of field failure Pareto and the application of continuous improvement plans
• Participated in the CIP gun project that expanded its average component life from 4 months to more than 18 months

San Jose, CA

• Worked with customers and KLA Tencor regional account teams to initiate project installation, elevate schedules, plan resources, and fulfill project completion; hired Singaporean engineers to be a part of the.
• Trained all engineers to support all install needs within six months for the 213X, AIT, and SP1 products; delivered technical specifications and procedures to customers’ facility engineers for site surveys and to.
• Established training curriculum and coordinated training for both LKS and the manufacturing groups

San Jose, CA

• Created a refurbishment process for 6XX0, SP1, Rapid 3XX, and eS2X products, including audit, materials, refurbishment, and quality requirements; prepared a matrix to track resources and hire staff to repair tools and.
• Achieved $10M income within one year and increased to $24M by the third year through the collaborative efforts of a small team that leveraged existing resources within KT
• Ensured Operational Standards for SFS, Rapid, and EBI systems; remained within established expectations, including cost and cycle time to refurbish KT Certified equipment
• Identified, tracked and improved, Out of Box Quality issues, to reduce future install, cost, and quality problems
• Oversaw the on-time delivery of KT-Certified systems, which included manufacturing ATE’s to safeguard the quality

San Jose, CA

• Implemented continuous improvement solutions identified by the root cause analysis; provided feedback and performed corrective action to current installation process documentation
• Increased customer satisfaction by reducing the number of quality issues by 75% or less than one problem per tool/install
• Gained wide-ranging troubleshooting experience and provided technical support to customer support engineers