Paul Borg Fih Cmgr Mcmi Email and Phone Number

I successfully lead and guide the team at a 251-bedroom hotel with 9 meeting rooms, the largest event space of 340sqm, and a Spa and Leisure facility. The hotel is one of the Top 20 Hotels in Newcastle on TripAdvisor, despite the challenges posed by the global pandemic.

I opened the landmark boutique and lifestyle 4-star Hotel Indigo Durham with a successful launch in 2017. The facilities include 83 individual bedrooms, Tinderbox Café and a Marco Pierre White restaurant.As General Manager, I managed the project from development stage through to a successful opening. This included design, procurement, team structure design and recruitment, and all operational and commercial aspects of the business. I spearheaded the transformation of the property into a thriving establishment, leveraging exceptional trading results and an unwavering commitment to excellence. We achieved superior market share from trading month three and exceeded budget sales in both Rooms and Food and Beverage.Alongside this role, I was also working within the Interstate Regional Leadership Team to support leading the Hotel Indigo Glasgow for five months, including the drive for operational excellence and being a mentor and coach for the on-property leadership team.

I had the privilege of overseeing the management of three properties in the Northeast for Interstate, with one of them being a pre-opening project. This valuable experience allowed me to enhance my abilities as a multi-site, multi-brand operator while also fostering strong relationships during the pre-opening phase.

Hotel Indigo Newcastle is a 148-bedroom hotel with a Marco Pierre White restaurant located in the heart of the city. I oversaw the continuous outperformance of the market with year-on-year revenue growth. Marco Pierre White restaurant achieved over 2 million in sales, ranking as the second highest revenue generator among all MPW restaurants. Both hotel and restaurant received high scores on service metrics, ensuring a loyal client base and team retention.

I managed an 83-bedroom hotel with eight event rooms accommodating up to 250 delegates, along with a leisure club.

160 bedroom hotel with 11 event rooms holding up to 400 delegates. 160 seated restaurant, 3 bars and full service leisure club.)• Developing new Conference Menu’s with IHG• Over see re-furbished Meeting centre totalling £1/2 million• Developed a Energy project which saved 12% on combined gas and electric usage in 2008 • Led a new culture with in hotel of not accepting Mediocrity• Successfully achieved a pass score of 79% for AA accreditation scoring the mark highest in Chester • Controlled Payroll percentage to 22% • Increased Liquor and food GP combined to 72% against a budget of 70%• Achieved a total GOI % of 59.3% against a budget of 59.1%• Attended and contributed to the group Health and Safety meeting’s• Attended and Led quarterly Operations Managers conferences

(126 bedroom hotel with 15 event rooms holding up to 300 delegates. 100 seated restaurant, 4 bars and full service leisure with 900 members)• Fully accountable for 2008 sales budget of £4.3 million• Implantation of sales strategy for 2008• Led Sales, Operations and Revenue team• Reported directly to Operations director• Led £1 million refurbishment of leisure and F+B areas• Completed Re-brand from Moat House to Holiday Inn• Developed new concept Menu’s for QMH• Successfully implemented succession planning into hotel• Joined Moat House Hotels “A” list for senior Operations Managers• Supported regional HR with development of HOD`s to Operations management, 2 HODs now Operations managers

200 Seated Restaurant and a 500 delegate event suit• Responsible for managing clients on a day to day basis• Fully accountable for the 2004 budget• Completed sales and Marketing plan for 2004• Fully responsible for sales, ops and finance team

275 bedroom hotel with 15 event rooms holding up 1000 delegates, 200 seated restaurant, and 4 bars • Completed Re-brand from Principle to le Meridian Hotels • Responsible for 20,000 Christmas covers• Would manage large corporate events such as Super League Man of Steel (televised), M&S product launch, Body shop annual event• Food GP of 74%, Liquor GP 76%