• Plan and schedule all breakdown extra works and pm works• Manage all engineers’ workloads• Close and invoice all completed works• Daily routine admin duties• Arrange customers’ calls and response to the emails• Process suppliers and subcontractors invoices

• Supervise engineers and operations staffs to work as a team• Oversee the running of the operations team day to day works• Create quotations based on project data from estimator• Generate on going work orders after the quotations are accepted• Order all materials and plants for the works proposed• Arrange all subcontractors’ works• Create RAMS for all internal and external works• Schedule all works for engineers – including reactive and planned maintenance• Routinely process all subcontractors and engineers paperwork• Approve timesheets and expenses including all overtime works• Approve and process all invoices for completed works• Manage the onsite staff and subcontractors at Speirs Wharf residential site in Glasgow• Respond to all reactive breakdowns within the allocated SLA’s• Attend monthly management meeting and carry out a weekly staffs meeting to get updates for other teams within business• Manage staffs appraisals every six months• First Aider/ Fire Warden• Completed a Health & Safety course (IOSH)

• Sage1000 Super user for the branch• Create all new Contracts for new business Planned Maintenance & New Installation Project works including setting up billing plans for all above.• Assist Accounts/Credit control setting up new customers, debt & invoicing monthly on sage• Issue invoices for both Maintenance & reactive works plus all application billing for projects works Weekly• Monitor spend on material orders (Daily) to ensure no over spends occur on projects• Reforecast costs for projects works after monthly progress meetings• Check, then process all Expenses for engineers and contract managers• Log all Breakdowns / Quoted works on to our Sage system• Assist Sales with quotes for new business and convert them to live jobs• Issue all works to engineers from Planned Maintenance to all reactive works on daily basis• Process Time sheets weekly for all engineers and project managers• Process all incoming report sheets from engineers to prepare for upload to customer’s portal system• Set up new customers on portal system and set up access for customers to view reports• Goods receipt all supplier / Subcontractor PO’s in order to process invoices monthly• Process incoming & outgoing mail & all stock deliveries• Assist contract managers with day to day works• Order all uniforms for all staff• Book Training (Tech or non Tech) for all Staff inc engineers• Arrange all Travel for all engineers and office staff in Scotland• First Aider / Fire Marshall• Look after the Health & Safety file

• Managing the day to day running of the Help Desk.• Provide monthly management reports for regional manager.• Attend Monthly management meeting to discuss progress of Help Desk.• SAP Super User for UK (Occasionally providing support to other regions on SAP) / Assist with the role out of SAP to whole of COFELY UK.• Arrange travel for engineers and office staff• Answer incoming calls and emails from clients.• Raise Work Orders for repairs or additional works on the SAP internal system then arrange the engineer to attend site.• Projects Works - Creating projects for one off customers or large installs on SAP, billing projects, closing projects down.• Assist with raising Invoicing on SAP for reactive calls and any additional works.• Raise Purchase orders for engineers or Management staff.• Approval of suppliers invoices on Basware system.• Assist with the Process of engineer’s time sheets on a weekly basis.• Monitor all active open jobs, update on customers Systems / customers directly and close when complete.• Raise quotes and email to clients. Once sent call client to make sure all is satisfactory.• Print off Maintenance PPM Schedule for all Engineers on Monthly Basis on our Concept System and issue to engineers• Arrange PPM Works for Engineers on weekly spreadsheet planner and arrange access with customers.• Assist the Service Managers when required.• General filing, Post and other office duties.• First Aider

• Admin duties to assist all HR Representatives / Business Partners.• Take calls from Employees with queries on HR, payroll, Health & Safety, Company Benefits/discounts and any general business relates enquires.• Assist recruitment with general admin duties (Inc all incoming calls and recruitment campaigns like the apprenticeship program).• First line support for Oracle ordering system.• First line support for accounts payable calls.• Process orders through Oracle for the HR Dept.• Process invoices through for payment for HR dept.• Provide Reports for Management meetings.• Set up and send out contracts for new employees.• Collect and process new start forms.• Organised over 3000 files for transfer to Carillion offices.• First Aid and Health & Safety officer.

• Answer all incoming calls.• Process all sales orders on Sage system.• Send out all mail merges.• First Aid.

• Cover Reception & any reception duties.• General office Administration duties.• Take all technical support and non technical support calls.• Diagnose and resolve as many as possible technical faults over the telephone (Inc dialling in remotely to customers phone systems or talking them through programming manually).• Deal with all complaints from Customers.• Plan all engineer’s diaries.• Plan & Schedule installations of Telephone systems / moves and shifts (Inc organising work with 3rd party Network providers or Sub contractors).• Make sure all faults are responded to within agreed SLA.• Arrange all engineers Paper work for next day’s jobs.• Produce weekly and monthly reports for the office manager / operations manager.• First Aid and Health & Safety officer.

• Schedule Engineers to fit new Chip n pin software to Credit card terminals.• Provided Technical support to Merchants with Credit card terminal problems.• Remotely dialled in and reconciled, diagnosed faults and upgraded software on terminals.• Assign all major faults through to the engineering dept.