Paul Brewer Email and Phone Number

Act as the front line of for the company by communicating directly with customers through emails and chats.Help share customer insights and trends to all areas of the business including product, marketing, and operations.Resolve all customer issues, questions, incidents, complaints, etc. in a timely and professional manner and to the complete satisfaction of the customer.Act as a subject matter expert and mentor for investigative staff and as a department liaison with other business departments.Assist management and internal teams with ad hoc requests and escalations.Review complex customer inquiries escalated by agents.Recognize possible suspicious, fraudulent or AML activity and partner with the Fraud team to resolve.Recognize possible payment (deposit & withdrawal) related concerns and partner with the Payments team to resolve.Stay up to date on latest industry trends and internal policies and procedures to make sure customers are getting consistent top tier support.

.Develop and cultivate relationships with existing and new VIP Account Holders to achieve objectives, and provide insight into new products, features and options, improving customer satisfaction, retention and loyalty by 45%. .Using technology to gauge and grow VIP Account Holders..Tailor premium services, organized events and offers to reward VIP Account Holders and Celebrity Clients.

Conducts patient interviews to assure that medical and financial data is obtained/documented via computer system, in order to provide necessary medical treatment and obtain proper reimbursement for the Hospital. Assures Hospital compliance with government agencies and insurance carrier regulations as they pertain to Patient Access Management. Develops/follows patient financial plan and collects payment.

Oversee subordinate childcare workers and residential assistant staff to ensure they provide quality, daily, hands-on care and supervision of assigned clients.• Ensure standards as set forth through the New Jersey State Division of Youth and Family Services in conjunction with Youth Consultation Service guidelines are met.• Review unit logs, alerts, scheduled appointments, and special instructions in conjunction with Administration. • Document daily client observations in unit logs, document incidents on appropriate forms, document client behaviors as per program Behavior Management Plan, and any other relevant documentation required.• Counsel and advise clients on facility rules and regulations and inform clients of their rights. Facilitate groups to promote socialization skills, motivate and introduce clients to new activities in conjunction with treatment goals.• Appropriately deescalate potential crisis situations and if necessary be prepared to control clients physically (in accordance with CPI/HWC Procedures’ and certifications).• Dispense medication in the absence of the nurse (in accordance with Medication Administration Certification).

• Supervises student traffic throughout the school day, and is visible to students as an authority figure that will actively ensure their safety.• Takes appropriate intervention measures, under the direct supervision of certified personnel; which may include: speaking to a child or class; one on one supervision of a student or staying with a class until the class is settled. • Initiates any immediate actions necessitated by emergency conditions and reports emergency situations to the school office and administrator.• Assist in facilitating each student’s completion of academic and behavioral requirements to prepare students for school.• Attend meetings, completes all documentation. IE: incident reports and behavioral observations, and attend all required training sessions.

• Collects and evaluates social, historical, and educational background information on juveniles and their families.• Provides services to juveniles with individual and/ or group counseling.• Constant contact with attorneys, probation officers, DYFS, and any other welfare system providing service for juveniles; for updating status, progress and management of juvenile cases.• Assist with outside agencies in obtaining services and providing all medical care, drug and alcohol rehabilitation. Along with services to understand juveniles social and emotional factors, underlying the juveniles behavior.• Responsible for maintaining accurate updating of juvenile records and files from case start to finish.• Daily office management, with telephone calls, mailings, Xeroxing, and basic office responsibility.• Prepare reports and attend necessary meetings

• Explain the different uses of floor adhesives.• Having the knowledge of a variety of carpeting including in stock and special order.• Explain and demonstrate ceramic tile installation including ceramic style counter-tops, hardwood flooring, vinyl and laminate.• Sales Representative/Customer Assistance, Generated Specialty Orders and In-Store Sales Meeting Weekly Quotas of $10,000 or More.

• General office management, which duties included answering phones, faxing, Xeroxing and filing.• Operated multiple office machinery.• Confirmed various schools received News Paper Subscription.