A self-motivated IT professional with over 20 years’ experience gained within the financial and banking sector. Having hands on experience in supporting, managing, and delivering world class End User Technology and Digital Solutions. I am a dynamic, goal orientated individual with the ambition to succeed having a strong focus on service excellence and constantly looking for new challenges. My depth of knowledge of product and project methodology, ITIL framework and Lean Six Sigma has provided me with the skillset required to continually analyze processes and proactively look for improvements which in return adds value to the customer and the business.TECHNICAL SKILLS• Strong understanding of ITIL processes and associated concepts at an intermediate level• Process engineering using industry recognised methodologies such as Lean and Six Sigma.• Proven track record of producing technical documentation for support / training / due diligence purposes• Excellent knowledge of all End-User desktop technologies and their supporting infrastructure• Experienced with preparing detail-level documentation of functional requirementsSOFT SKILLS• Strong understanding of service management and delivery of best practices• Highly experienced operating in large estates with 10k+ users on multiple platforms• Excellent interpersonal and relationship management skills with the proven ability to work at all levels of an organization.• Stakeholder management, knowing what to communicate, when and to whom• Proactively identify service improvements which give value to the customer• Strong analytical and problem solving skills to find the root cause• Excellent presentation skills, being able to communicate with purpose• Ability to work in virtual teams across different time zones• Customer and service focused