As an experienced, executive-level leader with a track record of delivering customer-centric change within large global companies, I am highly focused on data analytics, customer insight and commercial performance drivers to deliver transformative change. I foster collaboration, innovation and trust through clearly communicated strategies and objectives, and draw on a wealth of customer, commercial, technical and project management experience. I am passionate about talent development and participate in industry events, coaching and mentoring.I specialise in Digital Transformation, Multi-channel Customer Journey Design and Optimisation, Customer Data and Insight, CRM Strategies, Continuous Improvement through Test and Learn Strategies, Integrated Marketing and Contact Centre Operations, and I bring experience in Product Management and Customer Governance within regulated industries.Outside of work, I organise Youth Sailing training on South Coast as an RYA qualified Senior Dinghy Instructor and Coastal Skipper on a volunteer basis.
Listed skills include Leadership, Customer Experience, Conversion Optimisation, Website Development, and 41 others.