Paul Burrows
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Paul Burrows Email & Phone Number

Delivering measurable customer experience improvement through intelligent, automated, customer research for businesses of all sizes. at CX Optimisation
Location: United Kingdom, United Kingdom, United Kingdom 10 work roles 3 schools
1 work email found @personaldesign.co.uk 4 phones found area 314, 870, 212, and 800 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 4 phones

Work email p****@personaldesign.co.uk
Direct phone (314) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Delivering measurable customer experience improvement through intelligent, automated, customer research for businesses of all sizes.
Location
United Kingdom, United Kingdom, United Kingdom

Who is Paul Burrows? Overview

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Quick answer

Paul Burrows is listed as Delivering measurable customer experience improvement through intelligent, automated, customer research for businesses of all sizes. at CX Optimisation, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at personaldesign.co.uk, phone signal with area code 314, 870, 212, 800, and a matched LinkedIn profile for Paul Burrows.

Paul Burrows previously worked as Managing Director at Cx Optimisation and Global Commercial Director Transformation (Interim) at British Council. Paul Burrows holds Finance For Non-Finance Executive (F.I.N.E) from Imd.

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Email format at CX Optimisation

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{first}@personaldesign.co.uk
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AeroLeads found 1 current-domain work email signal for Paul Burrows. Compare company email patterns before reaching out.

Profile bio

About Paul Burrows

As an experienced, executive-level leader with a track record of delivering customer-centric change within large global companies, I am highly focused on data analytics, customer insight and commercial performance drivers to deliver transformative change. I foster collaboration, innovation and trust through clearly communicated strategies and objectives, and draw on a wealth of customer, commercial, technical and project management experience. I am passionate about talent development and participate in industry events, coaching and mentoring.I specialise in Digital Transformation, Multi-channel Customer Journey Design and Optimisation, Customer Data and Insight, CRM Strategies, Continuous Improvement through Test and Learn Strategies, Integrated Marketing and Contact Centre Operations, and I bring experience in Product Management and Customer Governance within regulated industries.Outside of work, I organise Youth Sailing training on South Coast as an RYA qualified Senior Dinghy Instructor and Coastal Skipper on a volunteer basis.

Listed skills include Leadership, Customer Experience, Conversion Optimisation, Website Development, and 41 others.

Current workplace

Paul Burrows's current company

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CX Optimisation
Cx Optimisation
Delivering measurable customer experience improvement through intelligent, automated, customer research for businesses of all sizes.
AeroLeads page
10 roles

Paul Burrows work experience

A career timeline built from the work history available for this profile.

Managing Director

Current

Unlocking the power of automated, intelligent consumer research.Our platform delivers actionable insights at scale, empowering business owners and stakeholders to make customer-centric, insight-driven decisions to deliver growth and customer success without delay. Follow our launch countdown at www.cxoptimisation.co.uk

Mar 2024 - Present

Global Commercial Director Transformation (Interim)

London, England, GB

Member of Senior Leadership Team. Defining a global, strategic approach to multi-channel customer experience delivery to improve customer outcomes and grow sales with a particular focus on digital self-service channels, contact centre operations, marketing capability and leveraging data to develop a sales and performance culture.

Nov 2021 - Mar 2024

Customer Experience & Operations Director - Axa Insurance

London, GB

Member of Executive Committee with accountability for the Sales, Service and Retention customer journeys, Digital Product Management, Integrated Marketing, Customer Insight, and Contact Centre Operations to deliver improved customer experiences through seamless multi-channel customer journey design and optimisation.Fosters a culture of continuous.

Jan 2016 - Nov 2021

Head Of Digital & Customer Experience

London, GB

Reporting to the Commercial Director with a mandate to increase digital channel performance and customer experience. Overhauled the design process introducing usability testing, recruiting UX design capability and leveraging customer insight and behavioural analytics to design and deliver new, mobile responsive customer journeys for both Motor and Home.

Mar 2014 - Dec 2015

Ecommerce Director, Marine Division

Hannover, Lower Saxony, DE

Responsible for the eCommerce channel and global teams during a period of major internal re-structure and consolidation of Marine Division into an existing Division and Management Structure.I built and presented the business case for a €700k eCommerce project to provide a new platform for the Le Boat brand to deliver an EBITA of €3m over 5 years, which I.

Oct 2012 - Dec 2013

Ecommerce Optimisation Director

Hannover, Lower Saxony, DE

Responsible for the management of the Sector eCommerce team to promote and support eCommerce best practice across the Sector, and managing two internal agency teams focused on improving commercial performance online and reducing costs.I built a new, 25 strong team of digital experts to provide agency-style services operating on a recharge model to internal.

Oct 2010 - Dec 2012

Online Development Manager

Hannover, Lower Saxony, DE

I built an internal web development team running as an internal agency with all overheads fully recharged through projects. I delivered over 30 eCommerce projects, mainly complete rebuilds, including multi-lingual, multi-currency, full eCommerce sites. I was responsible for project scope, UX Design, platform delivery, and for the majority of projects I was.

Jan 2007 - Nov 2010

Website Development Manager

First Choice Holidays Plc

Responsible for the design, build and optimisation of the digital channel globally including localised currency and language variations along with online booking capability across the portfolio. I took the opportunity to standardise our technology and processes to lower operating costs and increase efficiency including speed to market for new propositions..

Jun 2003 - Dec 2006

Website Manager

Portsmouth, Hampshire, GB

Created and led an in-house team to develop the company website from a 9 page static site to a full multi-lingual, multi-currency eCommerce platform. Launched the first online booking system in 2000 and streamlined data from back-office reservation systems to enable dynamic pricing grids online. Supported exciting marketing initiatives including building a.

Dec 1998 - Jun 2003

Watersports Manager

Portsmouth, Hampshire, GB

As part of the leadership team, I managed and developed teams to deliver amazing holiday experiences to guests staying in resorts across Greece. Operating Royal Yachting Association recognised sailing centres in the role of Senior Instructor, I led RYA qualified dinghy, windsurf and yachting instructors in successfully delivering RYA courses, as well as.

Jun 1993 - Oct 1998
3 education records

Paul Burrows education

Finance For Non-Finance Executive (F.I.N.E)

Imd

Leisure Management

Uk Sailing Academy

Education record

Colfe'S School
FAQ

Frequently asked questions about Paul Burrows

Quick answers generated from the profile data available on this page.

What company does Paul Burrows work for?

Paul Burrows works for CX Optimisation.

What is Paul Burrows's role at CX Optimisation?

Paul Burrows is listed as Delivering measurable customer experience improvement through intelligent, automated, customer research for businesses of all sizes. at CX Optimisation.

What is Paul Burrows's email address?

AeroLeads has found 1 work email signal at @personaldesign.co.uk for Paul Burrows at CX Optimisation.

What is Paul Burrows's phone number?

AeroLeads has found 4 phone signal(s) with area code 314, 870, 212, 800 for Paul Burrows at CX Optimisation.

Where is Paul Burrows based?

Paul Burrows is based in United Kingdom, United Kingdom, United Kingdom while working with CX Optimisation.

What companies has Paul Burrows worked for?

Paul Burrows has worked for Cx Optimisation, British Council, Axa Uk, Tui Travel Plc, and First Choice Holidays Plc.

How can I contact Paul Burrows?

You can use AeroLeads to view verified contact signals for Paul Burrows at CX Optimisation, including work email, phone, and LinkedIn data when available.

What schools did Paul Burrows attend?

Paul Burrows holds Finance For Non-Finance Executive (F.I.N.E) from Imd.

What skills is Paul Burrows known for?

Paul Burrows is listed with skills including Leadership, Customer Experience, Conversion Optimisation, Website Development, E Commerce, E Business, Web Content Management, and Online Marketing.

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