Paul Scratchley Email & Phone Number

Faringdon, Gb

Colnbrook, Heathrow, Gb

Founded in 1957, OCS is a worldwide courier and logistics shipping network focused on retail and eCommerce cross border delivery - International eCommerce delivery solutions. - Global fulfilment - Customs, tax and compliance services. (Including EU Duty Drawback and return goods relief) - Exhibition logistics - International newspaper & periodical subscription services.OCS Worldwide delivers solutions tailored to all business sectors

London, England, Gb

Tallinn, Harjumaa, Ee

An Intelligent Cross-Border Compliance Platform designed to give your customers and consumers the delivery experience they deserve.The Eurora solution is seen as a critical service to all logistics providers, postal operators, and eCommerce sellers, allowing smooth door to door delivery, to any address where duties and taxes are charged and where cross border trading regulations exist.Incorporating industry experts in eCommerce, logistics, taxation, machine learning, AI and data mining, Eurora has a single focused objective, to break down the barriers that block global trade. - End-to-end services to conquer the EU & International markets: IOSS, OSS, VAT, Customs Clearance- UK VAT Agent Service to unlock the UK market- Full trade automation solutions: Duty & Tax Calculation, HS Code Allocation, Restrictions Screening

In support of our Channel Island business and to continue our international expansion, we have developed a single point of access solution for all international and cross boarder requirements.We now offer a fully supported range of services to include international logistics, freight, a DDP & DDU solutions for cross boarder eCommerce, international post, fulfilment, storage and full customs processing for any import or export requirement.We have also introduced the ParcelMax product and branded range into the UK’s eCommerce requirement, delivering a fully tracked and signed for international service on a DDP or DDU offering. This is perfect for items less than 30kg that require a quick and traceable international service, but not at the cost of a traditional international express service and utilises our credential as a full member of the UPU and a recognised postal authority.We support our Jersey Post businesses in the USA, Southern America, Australia, Hong Kong, Europe and of course, the Channel Island through the main jpgl brand, delivering the world in a single offering.

Postal Headquarters, Jersey, Je

Across the Channel Islands, I have designed and developed a full eCommerce offering, including 24 hour and 2-day services, Returns and Click & Collect. This is a full start up roll within an existing business to enhance the mail service with an online offer, providing a great experience for the islander, universal choice and the convenience of multi-channel shopping.Owning the end-to-end process to ensure that the expected eCommerce experience is a delight for our islanders and simple to execute for our retail and B2B partners. This includes supplier negotiation as a pivotal partner leg in the overall delivery operation, oversight of changes to the product portfolio within Customer Care and inventive IT solution mapping to deliver a rounded and reliable experience.

London, London, Gb

Driving this start-up business into profitability through an aggressive strategy of key volume customers and SME partners. Target to take the business into net profitability by November 2018, which I achieved.• Developed this start-up business from annual revenues to £480,000 and a £1.9m loss, to annual revenues exceeding £6m with a 20% gross margin in an environment where traditional margins sit at 5%. The business has now moved into profitability, with on-target values of £356,000. For the 2018/19 financial year.• Maintained and developed the guarantee of a London Living Wage to courier fleet and gaining accreditation by the London Living Wage foundation for innovative and positive approaches to payments within the Gig economy, retaining that accreditation in 2018 for a third year.• Introduced retail multidrop within M25 as a combative against the overnight carrier space and the effect of Amazon’s aggressive share grab of retail markets.• Secured major retailers and partners such as M&S, Deliveroo, DHL, HelloFresh and Eve Sleep Systems, Selfridges, Frafetch, The NHS and Amazon itself, by adopting new approach and integrating the Gophr delivery proposition into their e-commerce check out flows and internal systems.• Developing the customer care and operation process with constant client and customer contact and marketing.• Introduced social media as a way of driving consumer volume, linked to Trustpilot and NPS scoring., rating as the highest same day and delivery on time provider in Europe, with a consistent NPS of 60+ points.

Welwyn Garden City , England, Gb

Drove business into full profitability while enabling repayment of initial loans to shareholders in the Collect+ Joint Venture. Gained full understanding of the customer journey on the store-based proposition and the ability to lever retailers to extend the convenience of collection to the consumer. Oversaw account management team in securing new business and securing clients in new markets.• Achieved £1.5m profit in FY 2013/14, the company’s first year on year profit.• Targeted specific brand partners in championing benefit to customers of convenient drop off and collection location. Increased returns proposition to 30% ahead of budget and developed strategy for delivering collection proposition exceeding normal expectation of an express courier network. • Secured major clients including John Lewis, Boohoo, ASOS, M&S, Super Dry House of Fraser and Levis, in addition to increasing market share within existing client base.

Coventry, Warwickshire, Gb

Generation of £22M in new business revenue in line with gross margin contributions, presenting stable and fully trading prospect to cash customer to the business teams. Negotiated with major high end retailers within B2C marketplace, while leading development of strategic channels to complement existing B2B and B2C customer base. • Succeeded in meeting £22M new business revenue target.

Coventry, Warwickshire, Gb

The On-Boarding of strategic accounts to the business in excess of £1m pa. Organising the process flow between all stakeholders to ensure the seamless continuation of trade between existing and new carrier.Digest of Tender and RFI presentations and organisation of response within set time limits to enhance bid chances across all business channels.

Coventry, Warwickshire, Gb

Continued development of customer facing systems and implementation of those systems through a team of engineers and Help Desk personnel.Develop a specific customer facing Help Desk to take all customer related enquiries and bookings for technology upgrades.Install and service new and existing customers with all IT necessary to interface with a carrier in the time frame of the technology sector. Ensure that SLA’s are exceeded for implementation from request to delivery.Project Manage new initiatives within the Customer IT arena, ensuring that systems could be defined as Market Leading and delivered in expectations, not only of the business, but of the ever growing requirements for cost reduction through technology.

Gb

Development of statistical reporting systems to capture cost and service compliance across the depot network. Monitor of costs and productivity to enable volume forecasts.Design and implement customer facing IT systems and channel access into the business from web based technologies.Drive the IT medium through the customer base to reduce costs and implement the beginning of a Self-Serve culture.

Gb

Gb

Gb

Oldbury, West Midlands, Gb

Coventry, Warwickshire, Gb

London, Gb

1 of 3