I currently serve as the Supervisory Program Specialist in the Records Management section of the Library of Congress Copyright Division. My duties task to me to oversee activities leading to the assembly of certification packages and retrieval of materials for circulation to patrons. Additional task among others include strategic project planning to achieve the optimum use of support staff needed to perform sectional responsibilities while assuring staff follows proper quality assurance and safety precautions in all work functions. Coordinates Section work efforts with other divisions and sections within the Public Records and Respositories Program and the Copyright Office, as well as within the Library of Congress, particularly as request relate to the registration of copyright claims.

My duties include serving as Team Leader, articulating and conducting Quality Assurance Inspections,communicating project, assignments, to team members, problem solving, tracking actionable events, documenting milestones and program issues under review. Identifies, distributes and balances workload and task among employees in accordance with established workflow, skill level and/or occupational specialization. Adjust workload to ensure priorities are accomplished on mission critical time sensitives projects. Monitors status and progress of work priorities, methods, deadlines and validates Quality Assurance standards are met. Performs select human resources management functions and recommends actions such as assignments, reassignments, promotions, tour of duty changes peer reviews, performance appraisals awards and recognition.

The Quality Assurance Supervisor operates with a moderate degree of independence and action with regards to The LOC Quality Assurance Program. Conducts evaluative studies and projects to assure contractor quality support. Works collaboratively with other Library offices, the Architect of the Capitol (AOC) and contractors, as operational requirments dictate. Executes assignments that involve organizing and managing several separate projects, concurrently. Provides direction or guidance to staff or contract personnel assisting/supporting projects or task and works as part of the Facility Operations Team (FACOPS), in the Facility Operations Unit, Facility Services, Office of Support Operations.

Managed an office staff of fifty including five professional assistant managers while directing Census field operational procedures; duties included monitoring and controlling all operational project phases, resources, personnel and budgets for the Charlotte Local Census Office. Developed a projectized work environment while leading a large temporary staff of temporary and intermittent Government workers through multiple 2010 Census project lifecycles; while achieving scope production goals and quality management standards and enumerating residences in designated multiple county areas of operation in North Carolina. Built strong local community outreach partnerships for purposes of supporting 2010 Census operational phases by establishing effective relationships with local community based, volunteer organizations and local governments. I have routinely demonstrated knowledge, skills and abilities to work with print, electronic and broadcast media as well as the ability to prioritize workloads while meeting tight deadlines in my current position as Local Census Office Manager. Other duties include attending town hall and city council meetings visiting local colleges and community outreach organizations to promote community participation in 2010 Census operations. Additional duties task me to develop marketing strategies, create public relation presentations for local news media radio, television and print organizations as well as adapt messages to specific target audiences. I provide ongoing analysis of workload for office and field staff adhering to stakeholder and Federal Government mandates while adjusting workflow as needed to achieve desired goals.

Andrews Air Force Base Commissary - Defense Commisary Agency Managed day-to-day Operations of 68 employees overseeing three work shifts on Federal Contract with Defense Commissary Agency for Goodwill of Greater Washington and routinely assisted Government Managers, stakeholders and end users with diverse functions, problem solving, mapping and understanding tactical goals while effectively directing both internal and external resources to achieve business solutions within budget. Managed processes of hiring and training staff for contract start up while serving as lead statement of work expert and first contact for Government client. Successfully demonstrated organizational planning skills achieved quality assurance goals and participated in monthly partnership meetings with Government client. Established work goals for staff, adjusting workflow and tracking performances as required, conducted associate performance reviews and interacted with Headquarter Executive Staff. I managed project communications, reporting, purchasing and achieved budget compliance during project life cycle.

I managed Icescape Frozen Gourmet Food project from inception through field lifecycle phases, researched business development opportunities prior to making final recommendations to Vice Presidential oversight team, facilitated bid process for contractors, managed total project procurements, recommended new storage partners for Warehouse Distribution Centers in, (Washington, DC New York, Chicago, San Francisco and Los Angeles. I developed business relationships with high end clients such as, Casinos, Five Star Hotels, Restaurants, Cruise Ships Purchasers, Chefs and Culinary Food and Beverage. I negotiated truck leases, hired staff and interacted daily with Contractors, Business Managers and Distribution Center staffs across the U.S., Travel was included 30% -40% of the time including European travel. My duties task me to demonstrate a professional knowledge of high end products used by Chef’s in day to day operations at County Clubs and large venue banquet halls as well. Managed processes of hiring new staff, training existing staff on new product line as well as wrote standard operating procedures for new markets and established work goals assigning budgets, adjusting workflow and tracking performances as needed to achieve company objectives. I opened five distribution centers in new markets as Project Manager for the frozen food division serving national Business to Business high end culinary professionals.Researched and resolved complex cross country frozen shipments and produced weekly financial reports. Conducted inventory audits, reviewed procurements and interacted daily with partner warehouse general office staff as well as National Sales Team of 40 employees providing leadership project vision and support.

Managed the day-to-day Operations of Mid-Atlantic District Warehouse Distribution Center & Procurements while maintaining budget compliance and Profit and Loss Accountability. Managed processes such as business development and establishing work goals for staff assigning budgets, adjusting workflow and tracking performances as required, conducted associate performance reviews and interacted with Head Quarters staff. Managed payroll budgets, operational expenses and developed a driver safety program including earned bonus program for monthly compliance. Reviewed inventory reports, financial reports, vertical business reports tied to Profit and Loss Reporting conducted review with key staff.Adjusted workflow as needed, tracked staff performance and wrote annual reviews

Managed apparel team for store that grossed $45 Million Dollars in annual sales. Community Outreach Program was one of the areas I served as Grants Captain, worked with community non-profit organizations interested in obtaining grants from Dayton Hudson Corporate Grants Program. I spoke at town hall meetings communicating program application process and facilitated grant proposals. I served on Grants Committee as an Executive Manager of special public events, coordinator and promotions and created marketing slogans and concepts. (Athletics, models and famed personalities)Town hall meetings were the opportunity for promotional of Dayton Hudson Grants Program. The meeting was held with CEO's and Directors of Non-profit organizations throughout Montgomery

Enrollment DivisionI managed day-to-day activities of a Professional Staff of Academic Enrollment Counselors who marketed continuing education courses for multiple colleges over the internet and via Video Conferencing. Managed Enrollment processes for adult students returning to accredited colleges to complete undergrad and graduate online degree programs. I routinely interacted with managers of fortune 500 companies educational benefit managers and Dean's of admissions as well as college grant administrators. I marketed education courses utilizing IT solutions such as corporate room system video conferencing, Internet and high speed DSL delivery systems. I marketed network systems utilization of threaded Video Conferencing as well as real time interactive video conferencing presentation solutions. Managed more than 10,000 confidential records per month including adult students' corporate clients such as Merrill Lynch, Citibank, Travelers Insurance, U.S. Army and The NFL Players Association.Marketed educational courses for well-known colleges such as St. John's University, Mercy College, Turo University and The College of Insurance, Kaplan Learning Centers and Mercy College.Managed public relations between Learningforce, students, corporate clients and E-Knowledge IT as well as tracked performances, and adjusted workflow among counselors as needed to achieve company objectives.

Managed and provided direction to Human Resources, Retail General Office, Vertical Business Managers, Building Engineers and Executive support staff. I managed day to day Operations, in-house vertical business generating 50 Million in annual revenue. My duties included providing direction to Executive Loss Prevention Manager, inventory control, internal audits, budget compliance and inventory shrinkage.

I conducted hundreds of internal audits that led to full scale criminal investigations and criminal prosecution cases,. My duties had me routinely interact with State's Attorneys in both civil and criminal matters. I negotiated restitution payments with State Parole and Probation Offices; I conducted internal weaknesses audits and made corrective action recommendations to superiors. I partnered with Maryland States Attorneys Office and testified in open court as State's witness for civil and criminal cases based on research findings from my investigations. I adjusted workflow as needed, tracked staff performance and wrote annual reviews.

Demonstrated proven skills in interviewing, writing, editing and producing radio and television shows. Interviewed many well known politicians and celebrities as a radio talk show host. Duties included writing, editing, commercial voice over and segment productions. Served as Public Affairs Community Outreach liaison reporter. Wrote, produced and hosted " The DC Board of Education Show" which aired on UPN-WDCA-TV20. Covered Stated Meetings for the District of Columbia Board of Education. I provided on air analysis of the stated meetings, conducted interviews, researched, wrote and co produced investigative segments. I reported first on air coverage of the historical vote by the DC Board of Education to remove driver education from the curriculum of DC Public Schools. The station won an Emmy Award from the Academy of Arts and Sciences for it public affairs commitment to the community. Appeared in television commercials on Washington area network affiliate stations; the television spots ran for two years. I worked at Mutual Radio Network as a tape and copy editor officially. I worked in a number of assignments at Mutual Radio ranging from reading on air, doing pre recorded voice over spots, and conducting news interviews both live and recorded. I have knowledge of broadcast studio equipment including studio digital recording and broadcast quality camera equipment.