Paul Carpenter Email and Phone Number

- Leading project development for ServiceMonster and Fieldster SaaS products- Develop product roadmaps- Manage the end-to-end lifecycle of complex product features from conception to deployment- Collaborate with engineering, marketing, customer service, and sales teams to ensure successful product rollouts and iterations- Facilitate the Agile Scrum development process

• Contributed to achieving Annual New Order Value goal in a single quarter• Spearheaded project to rewrite 25% of the system, resulting in tenfold increase in loading efficiency• Increased API adoption by customers 400%• Directed the Agile process and 8-person development team• Formulated entirely new customer focus group approach, increasing interaction 100%• Contributed to 50% reduction in support ticket volume• Collaborated with cross-product teams to create design system to enhance consistency across products

• Ongoing, entrepreneurial creative side business• Founded S-Corp in 2011• Launched with $40,000+ crowdfunding via Kickstarter platform• Designed 16 highly sought-after collector decks and sold 35,000+ units• Manage the design, marketing, production, fulfillment, customer relations & social media• Successfully built a loyal following of thousands of customers worldwide

• Managed the UI/UX of the CloudCME SaaS and related marketing sites• Designed & developed iOS/Android mobile app, increasing user base to 200,000+ installs• Collaborated with 70+ hospital and university customers to design custom branded portals• Interfaced with 6-person development team to build new product features• Assisted with weekly marketing and customer communication• Worked with product documentation staff and more

• Founding employee of Multiweb• Implemented all web design and graphic development• Became first 2-time winner of Adobe MAX Award for interactive eLearning programs• Generated initial concepts workflows and designs for market-leading CloudCME SaaS product• Developed websites and marketing materials for corporate clients• Helped guide company through pivot to healthcare market