Paul Carrano Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

At Uber Freight, our mission is to simplify the movement of goods to help communities thrive.In Tracking Operations our mission is to provide real-time shipment visibility to our customers and a positive experience for our carriers.Lead a team of dedicated agents whose goal is to meet departmental OKRs and customer SLAs through efficient, proactive work built on customer & operational expertise.Winner of the 2022 Freight Fest award for Cross-Functional Win of the Year - Service PilotUber Freight Longhauler CertificationUber Freight Culture ChampionUber Freight Ethics Champion

Chicago, Illinois, United States

- Assisted with embedded tracking to help ensure service level agreements (SLAs) were being maintained for the department and for assigned customers.- Contributed to cross-functional teams to better service and maintain satisfaction for top priority customers.- Selected to partake in a multi-department pilot program focused on process improvement & overall scalability.

Greater Chicago Area

- Helped to identify and correct weekend tracking issues to ensure service level agreements (SLAs) were being maintained all seven days of the week.- Set into motion improved tracking communication with the brokerage freight division.- Maintained top 90+ percentile for productivity.

Greater Chicago Area

- Negotiated and contracted new laundry operations while keeping costs under the expense of a staff person and on-site equipment.- Helped to implement operations for new dog runs and new flooring to help avoid medical cross contamination.- Contributed operational insights to program planning and updated policies.

Greater Chicago Area

- Developed a TLC volunteer program that increased new volunteers by 250% within six months by rewarding consistent hours with training on how to care for the most sick animals.- Oversaw operations for PAWS Chicago’s Medical Center.- Directed volunteer programs to assist in the care of up to 250 animals. - Contributed to the management of animal behavioral strategies and practices.

Lincoln Park Neighborhood, Chicago, Illinois

- Added volunteer interns to help staff both the welcome and adoption desks.- Directed the adoption process, supervised the adoption team, and contributed to communication & media strategies.

Valparaiso, Indiana

I was directly responsible for a staff of Kennel Technicians & Customer Service Representatives. I also managed our volunteer staff & court mandated community service program. I was directly responsible for the 120 animals in our facility, on average. I oversaw all aspects of operations, including office management, facilities management, adoptions counseling, intake management, and animal care.

Valparaiso, Indiana

I managed the social media marketing and online presence of the organization. I also assisted with the overall marketing and managed the office and office staff.

Valparaiso, Indiana

Worked with the brokers and agents to help them increase their visibility in the online community and managed the overall social media and online presence of the company.