Paul Carrillo Email and Phone Number
Paul Carrillo work email
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Paul Carrillo personal email
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As a Principal Customer Success Manager at AppDynamics, I leverage my product and project management background to deliver value-added software and platform solutions to enterprise customers. With over 10 years of experience in the IT industry, I have a hybrid skill set that combines Scrum, marketing, and user experience.I am passionate about identifying and defining customer needs, goals, and challenges, and driving metric-driven outcomes that demonstrate ROI and customer satisfaction. I partner with cross-functional teams to ensure smooth and efficient client onboarding, implementation, and support processes. I also provide training, coaching, and feedback to customers and internal stakeholders on best practices, product features, and industry trends.
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Senior Customer Success ManagerAppdynamics Jun 2018 - PresentSan Francisco, Ca, Us -
Scrum Master/BaConcentra Sep 2016 - Jun 2018Addison, Texas, Us -
Scrum MasterSouthwest Airlines Via Apex Mar 2016 - Aug 2016
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Scrum Master/Scrum Coach, New Product DevelopmentVerizon Wireless Via Kinectra Inc. Jan 2014 - Mar 2016
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Product Development ManagerVerizon Via Adea Jun 2012 - Dec 2014
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Senior Scrum Master/Project ManagerCapital One Via Strategic Staffing Solutions Nov 2011 - Jul 2013
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Product Manager/ MarketingVerizon Business Dec 2007 - Sep 2011
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Project ManagerPerry Homes Mar 2006 - Dec 2007Houston, Texas, Us -
Implementation CoordinatorBank Of America Apr 2004 - Nov 2005Charlotte, Nc, Us -
Project Manager IiBank One Mar 2002 - Feb 2004UsManaged a team of web developers and graphic designers in the redeployment of the Bank One Sales Team intranet site to coincide with two new pricing initiatives for Bank One products and services (initial pricing and Chase merger pricing):Created and tracked project timeline based on input from IT design, development, testing and network teams. Identified, tracked and report key projects risks.Performed quality assurance testing to ensure new pricing loaded accurately from SQL server database. Tested via mock statements to ensure that pricing models were accurate.Coordinated the communication team to ensure that Sales line of business received timely updates on site deployment and were educated on the new pricing policies. -
Project ManagerBank One Jun 2000 - Mar 2002UsManaged the implementation of an upgrade to Computer Associate's Profitability (CAP) Account Analysis Billing System that handled large corporate/middle market customer billing. Responsibilities included:In conjunction with key Business Stakeholders, defined the scope and business requirements to ensure that critical features were available within the software upgrade. Based on requirements, developed project timeline and identified high level milestones. Tracked internal IT teams as well as external 3rd party vendor, Computer Associates' tasks toward target completion dates.Identified project risks and associated mitigating actions to drive on-time completion of project.Assisted in User Acceptance Testing of system to confirm defined feature availability and performed migration of existing customer base to the new software. -
Implementation ManagerBank One Feb 1998 - Jun 2000UsManaged the migration of new Bank One affiliates to standardized Treasury Management platforms and DDA system:Collaborated with affiliates to assess the technical impacts of moving to the new platforms and system; Identified and compared Bank One to existing heritage affiliate platforms.Based on migration requirements per account, developed project timelines and identified high level milestones and potential migration issues.Coordinated migration to new platform with both internal and external IT Development, Testing and Networking Teams. -
Product Control AdministratorBank One Apr 1997 - Jan 1998UsMaintained the technical support of Cash Management systems databases, including MoneyNet (Domestic & International), ACH & PEP+ Micro ACH, and BankLink. Administer specialized technical support of diversified databases for Cash Management. Communicate with corporate customers and account officers orally and through written Correspondence.
Paul Carrillo Skills
Paul Carrillo Education Details
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Texas A&M CommerceBusiness Administration
Frequently Asked Questions about Paul Carrillo
What company does Paul Carrillo work for?
Paul Carrillo works for Appdynamics
What is Paul Carrillo's role at the current company?
Paul Carrillo's current role is Principal Customer Success Manager @ AppDynamics | Scrum Master.
What is Paul Carrillo's email address?
Paul Carrillo's email address is p_****@****hoo.com
What schools did Paul Carrillo attend?
Paul Carrillo attended Texas A&m Commerce.
What skills is Paul Carrillo known for?
Paul Carrillo has skills like Voip, Analysis, Cross Functional Team Leadership, Integration, Management, Product Development, Requirements Analysis, Sdlc, Strategy, Testing, Leadership, Competitive Analysis.
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