Paul Carrillo

Paul Carrillo Email and Phone Number

Principal Customer Success Manager @ AppDynamics | Scrum Master @ AppDynamics
Paul Carrillo's Location
Dallas-Fort Worth Metroplex, United States, United States
Paul Carrillo's Contact Details

Paul Carrillo personal email

About Paul Carrillo

As a Principal Customer Success Manager at AppDynamics, I leverage my product and project management background to deliver value-added software and platform solutions to enterprise customers. With over 10 years of experience in the IT industry, I have a hybrid skill set that combines Scrum, marketing, and user experience.I am passionate about identifying and defining customer needs, goals, and challenges, and driving metric-driven outcomes that demonstrate ROI and customer satisfaction. I partner with cross-functional teams to ensure smooth and efficient client onboarding, implementation, and support processes. I also provide training, coaching, and feedback to customers and internal stakeholders on best practices, product features, and industry trends.

Paul Carrillo's Current Company Details
AppDynamics

Appdynamics

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Principal Customer Success Manager @ AppDynamics | Scrum Master
Paul Carrillo Work Experience Details
  • Appdynamics
    Senior Customer Success Manager
    Appdynamics Jun 2018 - Present
    San Francisco, Ca, Us
  • Concentra
    Scrum Master/Ba
    Concentra Sep 2016 - Jun 2018
    Addison, Texas, Us
  • Southwest Airlines Via Apex
    Scrum Master
    Southwest Airlines Via Apex Mar 2016 - Aug 2016
  • Verizon Wireless Via Kinectra Inc.
    Scrum Master/Scrum Coach, New Product Development
    Verizon Wireless Via Kinectra Inc. Jan 2014 - Mar 2016
  • Verizon Via Adea
    Product Development Manager
    Verizon Via Adea Jun 2012 - Dec 2014
  • Capital One Via Strategic Staffing Solutions
    Senior Scrum Master/Project Manager
    Capital One Via Strategic Staffing Solutions Nov 2011 - Jul 2013
  • Verizon Business
    Product Manager/ Marketing
    Verizon Business Dec 2007 - Sep 2011
  • Perry Homes
    Project Manager
    Perry Homes Mar 2006 - Dec 2007
    Houston, Texas, Us
  • Bank Of America
    Implementation Coordinator
    Bank Of America Apr 2004 - Nov 2005
    Charlotte, Nc, Us
  • Bank One
    Project Manager Ii
    Bank One Mar 2002 - Feb 2004
    Us
    Managed a team of web developers and graphic designers in the redeployment of the Bank One Sales Team intranet site to coincide with two new pricing initiatives for Bank One products and services (initial pricing and Chase merger pricing):Created and tracked project timeline based on input from IT design, development, testing and network teams. Identified, tracked and report key projects risks.Performed quality assurance testing to ensure new pricing loaded accurately from SQL server database. Tested via mock statements to ensure that pricing models were accurate.Coordinated the communication team to ensure that Sales line of business received timely updates on site deployment and were educated on the new pricing policies.
  • Bank One
    Project Manager
    Bank One Jun 2000 - Mar 2002
    Us
    Managed the implementation of an upgrade to Computer Associate's Profitability (CAP) Account Analysis Billing System that handled large corporate/middle market customer billing. Responsibilities included:In conjunction with key Business Stakeholders, defined the scope and business requirements to ensure that critical features were available within the software upgrade. Based on requirements, developed project timeline and identified high level milestones. Tracked internal IT teams as well as external 3rd party vendor, Computer Associates' tasks toward target completion dates.Identified project risks and associated mitigating actions to drive on-time completion of project.Assisted in User Acceptance Testing of system to confirm defined feature availability and performed migration of existing customer base to the new software.
  • Bank One
    Implementation Manager
    Bank One Feb 1998 - Jun 2000
    Us
    Managed the migration of new Bank One affiliates to standardized Treasury Management platforms and DDA system:Collaborated with affiliates to assess the technical impacts of moving to the new platforms and system; Identified and compared Bank One to existing heritage affiliate platforms.Based on migration requirements per account, developed project timelines and identified high level milestones and potential migration issues.Coordinated migration to new platform with both internal and external IT Development, Testing and Networking Teams.
  • Bank One
    Product Control Administrator
    Bank One Apr 1997 - Jan 1998
    Us
    Maintained the technical support of Cash Management systems databases, including MoneyNet (Domestic & International), ACH & PEP+ Micro ACH, and BankLink. Administer specialized technical support of diversified databases for Cash Management. Communicate with corporate customers and account officers orally and through written Correspondence.

Paul Carrillo Skills

Voip Analysis Cross Functional Team Leadership Integration Management Product Development Requirements Analysis Sdlc Strategy Testing Leadership Competitive Analysis Product Management Vendor Management Quality Assurance Agile Methodologies Project Management Business Analysis Telecommunications Software Project Management Program Management Visio Requirements Gathering Business Requirements Process Improvement Marketing

Paul Carrillo Education Details

  • Texas A&M Commerce
    Texas A&M Commerce
    Business Administration

Frequently Asked Questions about Paul Carrillo

What company does Paul Carrillo work for?

Paul Carrillo works for Appdynamics

What is Paul Carrillo's role at the current company?

Paul Carrillo's current role is Principal Customer Success Manager @ AppDynamics | Scrum Master.

What is Paul Carrillo's email address?

Paul Carrillo's email address is p_****@****hoo.com

What schools did Paul Carrillo attend?

Paul Carrillo attended Texas A&m Commerce.

What skills is Paul Carrillo known for?

Paul Carrillo has skills like Voip, Analysis, Cross Functional Team Leadership, Integration, Management, Product Development, Requirements Analysis, Sdlc, Strategy, Testing, Leadership, Competitive Analysis.

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