Paul Chenery Email & Phone Number

Perth, Australia

Perth, Australia

My responsibilities include coaching new brokers in credit skills and facilitating formal training programs.

Perth, Australia

Managed a small team of Underwriters to ensure productivity, efficiency, customer service and quality targets were mainained. Individual KPIs and customer SLAs were achieved. Applied personal Underwriting Authority and coached Underwriters as needed to ensure high standards of credit and risk assessment were applied.

Perth, Australia

Managed the Perth Call Centre to ensure efficient processing of all customer requests as well the investigation and resolution of queiries and complaints. Liased with other department heads as needed nd managed the call centre staff to ensure queue numbers and wait times were maintained.

Perth

Managed a small team of Credit Officers and Relationship Support Officers to ensure high standards of customer service were maintained to our broker network of introducers. KPIs and customer SLAs were achieved. Applied personal Credit Authority and coached Credit Officers as needed to ensure high standards of credit assessment were applied.

Perth, Australia

2002 to 2005 Supported the lending department in continuos improvement, delivery of service standards, policy & procedural improvement and ensured all compliance and risk management strategies were effective and operational. 2001 to 2002 Commercial Lending Officer. 2000 to 2001 Special Project as Manager Home Rental Finance Facility.

Perth, Australia

1997 to 1999 Provided support and advice to all business units. 1994 to 1997 Credit Manager WA. 1993 to 1994 Internal Auditor Sydney. 1991 to 1993 Credit Manager NSW. 1989 to 1991 New Business Acceptance Manager. 1987 to 1989 Collections Manager. 1985 to 1987 Collection Officer, New Business Officer and Collections Supervisor.