Paul Clare Email and Phone Number

TECHNICAL SKILLSDevelopment: Java, DevOps, TDD, Spring, REST/SOAP, Clean Code, Agile/SCRUMDevelopment Tools: IntelliJ IDEA, Eclipse, GIT, SVN, JIRA, Jenkins, BitBucket, SONARInfrastructure Platforms:Windows 2012, Linux, Docker, Kubernetes, Redhat Openshift, JBoss EAPBusiness Applications: IBM MQ, IBM Transformation Extender, SWIFT Payments, Tibco iProcessACHIEVEMENTSDeveloped payments processing system using Spring framework and REST based micro services using “clean code” and with test coverage of 99% using TDD.Developed a payments rules engine for processing SWIFT payments in bulk (100k+ transactions) using Spring framework and Java 8.Upgraded legacy Java Payments applications to Java 8 and implemented certificate based security.Successfully migrated the Barclays Africa web applications from a legacy platform (Windows 2003, Tomcat, Java 6) to the current supported platform (Openshift, JBoss EAP, Java 8).

Leading and managing the Support Team delivering high quality support to customers. The team included a first line support desk and second/third line engineers. Managing the delivery of IT support services for large corporate organisations which involves; ensuring all incidents meet the service level agreements, arranging and hosting periodic service meetings and creating service reports detailing adherence to the service levels.Incident Management - Managing severity 1 incidents and liaising with internal teams and 3rd party companies to ensure a swift resolution and then ensuring the root cause is identified. Change Management – Managing quarterly releases for multiple customers from design to implementation. Ensure the changes are documented correctly and approved via the appropriate approval process.Project Management - Managing internal projects from initiation to completion and ensuring delivery on time. One example of a project was migrating the Support application from BMC to Microsoft System Centre Service Manager.

Fully supported 2,500 (approx) Windows Servers many running Citrix. Ensuring changes to the environments are managed effectively and did not cause incidents, therefore having no impact to the business. Worked closely with onshore and offshore database and application teams.Managing the server environments for HR and Pensions business. The environments covered; Development, pre-production, production and production support. Ensured the environments were available for projects when needed and the smooth transition of changes through the environments.

Leading, managing and developing the Support Team delivering high quality support to customers.

IT Service Delivery for the London, Leeds and Norway offices.

Managed a team of internal staff and external contractors to provide technical support. Support covered Servers, End User, Telecoms, LAN and WAN.

Employed to deliver software and hardware support.