Paul Coates Email & Phone Number

Cuarte, Huesca, Es

Helping enterprises build better, more secure software, through cutting edge threat modelling.

Duties & Responsibilities:● Manages company finances, including invoicing and budgeting, ensuring efficient financial operations and adherence to budgetary constraints.● Spearheads lead generation efforts, driving business growth and expanding the client base through strategic sales initiatives and relationship building.● Provides for clients expert guidance and leadership in pre-sales and business development activities, leveraging technical expertise and industry knowledge to drive revenue growth.● Leads client training sessions and pre-sales engagements, effectively translating business requirements into actionable product features and identifying custom solutions as needed. ● Establishes and maintains strong client relationships, serving as a trusted advisor and ensuring exceptional customer satisfaction throughout the engagement process.

San Mateo, Ca, Us

Duties & Responsibilities:● Delivering customer training, engaging in pre-sales activities, and translating complex business requirements into actionable solutions. ● Playing a crucial role in supporting Jivox as they expand the UK market, promptly responding to their needs by executing UK leads and assisting with the management of new leads, thereby contributing significantly to their ongoing success.● Consulting on demo assets and scripts for presenting to Jivox customers, focussing efforts on value and time saving for customers in the pre-sales messaging.

A break to focus on the new member of the family.

San Mateo, Ca, Us

Duties & Responsibilities:● Led a global team of 5 Technical Solutions professionals, guiding customer discussions and aligning with Sales objectives.● Personally fulfilled Technical Solutions Architect (TSA) and Technical Sales Engineer (TSE) roles in EMEA, using platforms like DV360 and Meta Business Manager.● Formulated and executed team strategy, setting standards and delivering product training to boost performance.● Spearheaded technical sales in EMEA, conducting demos for Fortune 1000 companies, showcasing Jivox platform's value.● Conducted client sessions, demonstrating Jivox product relevance through automation and API/live product feed integration.● Identified upsell opportunities, leveraging unused features and delivering tailored solutions, increasing revenue.● Provided expert consultation, promptly resolving technical issues to ensure customer success, improving satisfaction.Accomplishments:● Enhanced demo assets for compelling presentations, aligning with audience preferences to boost sales.● Restructured strategic sales messaging, prioritising core beliefs and brand identity, fostering deeper engagement.● Fostered a successful partnership with a key industry player, resulting in a notable product launch.● Organised an annual Technical Solutions Conference for continuous learning and skill enhancement, fostering innovation and collaboration.

Boston, Massachusetts, Us

Duties & Responsibilities:● Managed Professional Services pipeline, optimising resource allocation for timely project delivery.● Led EMEA project escalations, resolving issues to ensure projects met deadlines and budgets.● Approved Statements of Work and Change Requests, ensuring alignment with client requirements and company standards, streamlining project execution.● Implemented tailored business processes for each team, significantly reducing project launch times and increasing efficiency.● Spearheaded recruitment efforts, ensuring acquisition of top talent to drive departmental growth.Accomplishments:● Implemented innovative delivery methodology in Professional Services, reducing standard implementation time from 8 weeks to 1 week, achieving over 90% margin delivery and significant cost savings.● Introduced structured planning and pipelines for delivery and development teams in Professional Services, enhancing project efficiency and coordination.

Boston, Massachusetts, Us

Duties & Responsibilities:● Optimised processes for Technical Architects and API Support, enhancing efficiency and client engagement, resulting in streamlined service delivery.● Led recruitment for Technical Architects and API Support, attracting top talent and building a high-performing team to meet evolving business needs.● Provided regular department updates, fostering transparency and cross-team collaboration for improved service delivery.● Mentored junior technical employees, facilitating their transition into client-facing roles and fostering a culture of continuous learning.● Collaborated with clients to design integrations, ensuring maximum business value and seamless technical implementation, enhancing client satisfaction.● Conducted API workshops and provided consultation on best practices, empowering clients to leverage platform capabilities effectively.Accomplishments:● Defined JRNI platform integration best practices and documentation standards for clarity and consistency in technical implementations.● Implemented a global strategy for Technical Architect and API Support to deliver customised integration solutions aligned with business objectives.● Managed bespoke development and integration design globally, ensuring quality adherence and enhancing client satisfaction.

Boston, Massachusetts, Us

Duties & Responsibilities:● Developed customised technical solutions for clients in finance, retail, government, and local councils using REST APIs, AWS, and JavaScript, enhancing satisfaction and success.● Guided clients to solutions aligned with best practices and corporate policies, ensuring delivery met business and technical requirements, driving satisfaction and success.Accomplishments:● Facilitated client workshops to define technical solutions, ensuring clarity and collaboration for effective outcomes.● Collaborated internally for accurate estimates, facilitating realistic project planning and timely high-quality solution delivery.

Bozeman, Montana, Us

Duties & Responsibilities:● Orchestrated technical solution and integration for three FICO products at a major UK building society, ensuring successful implementation.● Led business requirements sessions, crafting tailored solutions to enhance system performance and client satisfaction.● Managed remote offshore developer team, providing guidance to resolve technical issues promptly, ensuring project success.● Demonstrated expertise in web service development and integration, optimising system functionality for client needs.Accomplishments:● Received a Spot Award in recognition of exceptional dedication and commitment to project excellence.

Taught English at several schools in Japan, including Kindergartens, Elementary Schools, and Middle Schools. Planned and ran my own lessons, and also worked with other teachers to create and hold classes. Gained experience working in a different culture, and was able to improve my Japanese language skills. Gained experience building rapport with professionals at school and the local government. Emails, speeches, and business translations for the local Mayor.

Lydbrook, Gloucestershire, Gb

Wrote a fully functional net-assist femto server that could communicate with multiple GPS satellites and store the data received by them. It could send this data to other servers, and generate files in a particular format for femto cells to access the data via file-transfer-protocol. C++ was learnt in the first two weeks of the project. Researched Assisted GPS, and presented to the company to educate employees about the technology. Project included: parsing, data structure management, file generation, and network programming skills.

Armonk, New York, Ny, Us

Futures Student (competitive one year pre-university internship).Functional testing on Websphere Product Center. Designed business process for two merging products using IBM’s Rational Unified Process. Organised team building day for other Futures students. Presented to potential Futures students at assessment centre. Won IBM Thanks Award for work on the Websphere Product Center wiki pages

Bachelor Of Science (Bs), Computer Science

Japanese Language

Education record