Co-leader of global advisory services focused on IT platform enabled business transformation. Architected and scaled consulting services across 3 domains:1. Enterprise Operations - CRM, SCM, HCM and finance2. Transformation orchestration - PMO, Change management, and enablement3.Technology modernization - cloud strategy, applications portfolio rationalization, IT operating modelResponsible for services strategy, full P&L management, operations and team development (~400 consultants.In fiscal year 2020, delivered at 94% of revenue target and over-achieved on both SG&A and Practice profitability.

Responsible for managing P&L and overseeing all process consulting in the areas of Customer Experience, Supply chain, Human Capital and Finance.

President-North AmericaResponsible for executing this Customer Experience (CX) software company’s ambitious growth strategy within the US market. Helped to secure funding to expand into the U.S. market.Overall accountability for all aspects of the U.S. business including lead/demand generation, sales & marketing, client engagement, operations and partner development.Incorporated and set up U.S. operations. Managed lead generation efforts and personally sold initial multi year subscriptions. Established third party alliances focused on the insurance industry.Oversee client onboarding and executive relationships.Building brand visibility and credibility via numerous CX conference sponsorships and speaking, analyst briefings, published articles and blogs generating more than 12,000 website visits and a robust sales pipeline in the U.S. market.

P&L responsibility for one of three business units within this high growth Business Process Outsourcing unit. Managed revenue budget of ~$140m, with 6 VP direct reports, overseeing a team of approximately 3,000 staff, delivering BPO services to a portfolio of 20+ CPRD clients in the areas of Finance and Accounting, Procurement, and Supply Chain.

Global P&L managementFront office BPO solutions in social media management, multi -channel contact centers, web content management, reporting and analytics, and sales/order management supportOversaw operations in Guatemala, Poland, China, India, Canada and U.S.

As a member of a five person Executive Committee, played a lead role in all aspects of corporate strategy and day-to-day management of the professional services, product management, and marketing functions

As a founding officer of the newly formed business consulting firm (a subsidiary of Infosys Technologies, Ltd.), architected the overall business model, and designed, documented and implemented all major operational business processes and tools. Managed day-to-day operations with a geographically dispersed leadership team. Tightly managed annual planning, budgeting, forecasting, sales, utilization, pricing and project margins. Key Achievements:• Grew the business from 3 to more than 225 employees in 2 years• Managed sales/revenue impact of more than $100m in two years• Exceeded financial targets in seven out of eight quarters• Generated ‘Client Value Scores’ across all projects of 110% of anticipated value• Achieved voluntary attrition of less than half of industry average• Represented parent company with market analysts and institutional investors

Over an 8 year period was frequently promoted to positions of higher managerial and operational responsibility. Throughout tenure, repeatedly demonstrated the ability to create and commercialize intellectual capital, close “big deals”, build and lead high performing teams, and effectively manage business operations. • Built and led the CRM practice, both while a partner at Ernst and Young and subsequently for the combined company (CGEY).• Represented the company in numerous external capacities including financial and industry analyst briefings, industry conferences, and ‘large deal’ opportunities. • Played an integral role in restructuring the company as Head of Global Operations.Head of Global Operations Member of Group Development CommitteeKey Achievements:• Reduced global expense budget by more than 25%• Launched Global Positioning and Branding Campaign• Standardized key processes globally, including procurement, finance, sales operations/reporting, and moved toward a shared services environment