• Development and implementation of business protocols and operations • Acquisition of properties and contract negotiations for perspective clients• Complete oversight of internally and externally metrics for guiding business growth • Unique scheduling and employee processing involving recruitments, interviewing, site safety, counseling and coaching.• Dependable 24/7 director of operations of terminal, employee and shuttle bus services including employee management evaluation, hire and chauffeur class A/B certifications.• Engaging consulting services providing operational and management direction, financial benchmarks, industry trends, technology recommendations and website evaluation.• Quality-focused director of operations of west and east coast airport operations including valet services, cashier, shuttle bus services and maintenance staff.• Precise contract negotiations including RFP proposals and capabilities reports as required. • Quality focused client presentations outlining services, business overview and recognitions. • Detailed facility evaluation making recommendations for operations including wayfinding and preeminent location of services. • Proactive daily valet operations including customer in/out processing, ramp organization, employee staffing, staff meetings, vehicle storage, baggage assistance, sales and special services operations.• Proactive client communication concerning all aspects of business operations and client expectations.• Dynamic facility organization to accommodate customer demand and traffic pattern flow.• Effective employee trainer to include “Best Practices”, handbook introduction, workplace violence, tolerance, sexual harassment, expected business ethics and conduct.• Strict budget analysis and expense control including monthly payroll processing• Creating marketing materials appropriate to client operations.• Quality focused customer service related to operations, claims and customer suggestions.

Vice President at Global Parking System, Inc.