Working of 1st, 2nd and 3rd issues within the company covering Azure Intune, Laptop builds and server administration. AD and Exchange. Teams and SharePoint. iPhone,, Google Pixel and Samsung phone builds and configs.

IT Service Specialist | C & J Clark International Ltd | 2019 – 31st July 2024Managed all aspects of the desktop environment, including Azure, Intune, Office 365, Defender for Cloud, printing services, software builds and hardware specifications, ensuring a reliable and secure desktop environment, enhancing productivity and minimising downtime.• Provided 2nd & 3rd line support to Clarks sites across the company worldwide.• Implemented and documented new IT services, completing acceptance-into-service for new technologies.• Intune application packaging & deployment, Azure AD maintenance and MS Defender for cloud monitoring and escalation. SharePoint administration and site creation. • Worldwide project lead for site setup and decommissioning to include: servers, switches, routers, computers & printers. 3rd party liaison for services.• Supported a wide variety of business applications.

Senior Engineer & Team Lead | C & J Clark International Ltd | 2010-2019Varying role to include providing 2nd and 3rd line support to Clarks employees worldwide. Team leader duties. Project management. Transition into service. Utilising Azure, Intune, Office 365, Windows 10, Windows Services: DNS, WSUS, DHCP, AD, WINS and GP.• Duties including call allocation, SLA targets, reporting, and service improvement to ensure the best customer experience and outcome following ITIL practices. • Mentoring & supporting team members, weekly 1:1 meetings, annual appraisals and recruitment.• Apprentice training and support through to end-point assessment (EPA) and beyond.• Project management tasks to include office, shop and showroom openings, closures and relocations in the UK, Europe, and Asia. Technical lead for a global Windows 7 desktop upgrade, site visits across Europe and Asia.• Major Incident Management and contributed to the weekly Change Board.• Represented Computacenter at the Wales & South West Engineers' Forum.

Technical Consultant | Laing O’Rourke Construction | 2007-2010 Served as a technical consultant for the South West region, providing comprehensive site setup and decommission.Responsible for providing 2nd & 3rd line support across all sites.• Site setup including server build and installation, networking, cabling and all IT hardware.• Monitored servers, performed data backups, and maintained Active Directory.• Provided 2nd line support, onsite and by phone. Published technical documents.• Fostered strong customer relationships whilst meeting SLA requirements.• Installed and maintained VOIP telephony.