1. Manage IT application related projects.2. Stakeholder and vendor management.3. Ensure budget and deadline adherence.4. Facilitates timeline and schedule for project teams.5. Provides support onsite and remotely with the dissemination of opportunities for improvement.6. Diagnose issues and recommend changes.7. Manage requirements and complete needs assessment.8. Create and maintain documentation related to the software lifecycle.9. Coordinates user training classes and develop training materials.10. Maintain inventory of software.11. Analyze IT Processes with other departments and recommend improvements.12. Maintains a consultancy role with committees with the intention of defining application utilization and efficiency.13. Assist with the development of policies and procedures for Vernon Memorial Healthcare as they relate to IT applications.14. Maintains vendor certification as required.

- Lean Management (Minimize Costs and Maximize Profits by eradicating waste and streamlining processes)- BA Methodology ( Requirements Elicitation, documentation and stakeholder management)- Soft Skills ( Presentation, moderation, facilitation and conflict management)

Brief Description- Answer calls related to layer 1, 2 and 3 issues.- Patch Manager- Project Development.- Exchange 2012 Configuration- Windows Server 2008/2012 Management- Barracuda Configuration- Solarwinds Configuration- Image and Patch Windows 7, 10.- Citrix XenApp Maintenance

Methods/Process Responsibilities:• Documented product test and inspection results according to designated inspection quality plans.• Validated/Approved, ECO-Engineering Change Orders, OMS-Operational Method Sheet changes, Deviations and Manufacturing Test updates as applicable.• Performed final audits of product to ensure the customer expectations (input) meet the desired result (output) as required.• Participated in verification and validation of new product launches to include development of: o Control Plans o First article inspection o Process FMEA, if applicableCommunication:• Communicated with all parts of the organization, customers and suppliers regarding the status of products and processes.• Identified, summarized and presented process and product issues requiring escalation in the organization to other support functions.• Collected, provided, and recorded data. Analyzed trends and determine actions in an effort to meet or exceed established goals and metrics.• Promoted quality awareness in the cells and throughout the company.• Maintained quality records with accuracy.Problem Solving/Process Improvement:• Lead structured corrective action processes identifying root cause, effective solutions and implementation to improve processes throughout the organization – focusing on workmanship and product quality.• Conducted trend analysis of data to prioritize and drive continuous improvement efforts.• Applied Six Sigma and Lean methodology to capitalize on process improvement opportunities.• Lead Kaizen efforts to guide continuous improvement teams.