Paul Crouch Email & Phone Number

Century City, Ca

Developed/Supported strategic business flow for Service Now deployment effort in IT. Work with business team to develop deregulation process for Banamex USA Banking Websites which supported banking functions. Achieved Citi July 2016 four pillar award for vendor engagement process improvement. Successful removal of on-line banking with BanamexUSA.com and all supporting websites.

Los Angeles Ca,

Managed multiple support teams for release and non-production support. Supported company-wide enhancements for PTC Integrity (10.4) product; create/installed ITIL process (Incident Ticket, Problem Record, Service Request, Service Catalog, Change Request, and Change Order); created and supported company-wide scorecards for time entries for all billable and non-billable projects; supported major clients’ (Fannie Mae, Bank of America, Chase Bank, and Wells Fargo Bank) enhancements to Equator’s main product-line workstation; support and reduced, by 30%, issues reported by our quality assurance team; implemented PTC Business Requirements module to refine the company’s requirements gathering for BA team; created an agile process to support Bank of America’s requirements; supported MS SQL DB refreshes for all non-production environments; and supported major and minor release migration of all company products.

Irwindale

Facilitated project core team meetings for project manager; supported projects for CSBU, TDBU, and PPBU business units, using multiple IT methodologies; collected and refined business/project requirements for multiple stockholders; updated monthly progress reports to the executive sponsor on milestones, budget, monthly actual and commitment costs, project burn-rate, project timeline, issues and risks, and next period activities; updated project plan activities created SAP WBS Project Structure, SAP Work Orders, SAP Notifications, and reviewed actual financials in SAP with finance team; coordinated with SQA Team all audits throughout the Software Development Life Cycle (SDLC) for multiple projects; controlled projects resources by creating updates to PlanView\SAP; set-up meetings and reported key information to entire project team; gave recommendations to help improve process of updates to documentation tracking DocLib tool.

Waterloo, Canada

Managed business strategies to improve ALM experience by creating policy and procedures improvements, Supported installation of upgrade products for MKS including Integrity Manager, Source Integrity, Deploy, Integration of Mercury toolsets, and other java applications; supported standardized and customized training for MKS products; consulted and created major project plans for upgrade and conversion of large and small organizations; updated clients with latest industry standards for compliance issues with SOX and ITIL standards; standardize client process IT workflows for different parts of the organization; created custom reports and dashboards for client current process to comply with ITIL standards.

Burbank Ca

Developed project plans for organizing and installing policies and procedures for SDLC for multiple companies own by Aramark; trained MKS Administration to Change Management Team members; created Process flow for Mercury Test Director to interface with MKS; trained Mercury Test Director Administration for CCI Project to Change Management Team members; conducted meetings to develop plan for making Aramark SOX Compliant with new process; generated reports for SOX Compliance audits using MKS Integrity Manager for KPMG Audit Group; created and developed milestones for overall process flow for IT division; developed structure forms to help information flow with multiple divisions within Aramark; automate MKS functionality with developed process flow; developed and conducted functional and technical training classes.

Agoura Hills, Ca

Developed charter to organize code deployment for SDLC of NexOS Team products; established project standards, policies and procedures, implement and regulate those guidelines to effectively deploy to different environments (Development, Test, and QA); provided proactive leadership to resolve migration issues; help developed plan to organize code deployment of NexOS Team product to third party operations; managed and scheduled distributed resources including manpower, equipment, and materials for New Configuration Management Team; help development of automation perl scripts to perform code promotion from Windows to Unix environments; Performed code promotion of Oracle 10g to Unix environment; selected key personnel from within the Corporation to expand business and trained new employees; developed training Documentation and Train personnel on new standards, policies and procedures; implement regular reporting on project financial performance and provided creative solutions to internal problems; collaborated with accounting, billing, and job marketing functions on effective project reporting and analysis

Anahiem Ca,

Established project standards, policies and procedures, implemented and regulated those guidelines to Comply to new SOX compliance standard for Sec 404; developed charter to control current issues with Delphi Empower system using ClearCase and ClearQuest witth RUP structure; infused a project management mindset by example set forth by company regulations; oversaw sub-contract negotiations and performance and handled external support issues throughout the project guidelines; worked with other project managers to benchmark best practices, regulate, stimulate or reduce material and product expense; provided proactive leadership to resolve customer technical and commercial issues; selected key personnel from within the Corporation to expand business and trained new employees; developed training Documentation and Train personnel on new standards, policies and procedures.

Los Angeles Ca,

Developed strategies for a cost-effective solution for web-based code deployment; created Benchmarks for improvements in different areas of the business environment; set and execute corporate goals and objectives according to existing department guidelines; created a foundation regarding basic deployment procedures for Production Control Team; trained users in using SCM practices with Version Manager, Sybase AS Server, and other deployment utilities; created and maintain corporate budget for newly created area of business; advise Senior Management on creating cost effective alternatives in current business practices; negotiate contracts with vendors regarding current and future business objectives; created weekly status reports to upper management on status of current business areas; training groups in using PVCS Tracker for new Problem Ticket and Change Ticket projects; created procedures for team deployment with Jaguar utility for Java, JSP, EJB, and PB code; developed business plan for tracking problems using PVCS Tracker; migration of SAP R/3 system for new Trust company; created standards to help team members Support PVCS Version Manager, PVCS Tracker issues.

Lake Forest Ca,

Developed business plans for automation of code releases for multiple testing groups; developed business methodologies, which streamline code releases for multiple drive programs to increase time to market; hiring team members for current SCM Team; resolve communication differences between multiple firmware teams; participate in Fit meetings, which determine the OEMs requirements for each drive program; develop Internal utilities, which automate validation process; performed Training Classes for Version Manager for Internal Employees; taken a leadership role in the firmware builds and validation; setup Event Triggers for batch process on DOS; train Engineers on basic functions on new Version Manager 6.6 options; VMInet, and Command Line Interface with PCLI; created Development Flow chart for Release Process; develop Website to update current tools such as Tasking ST10Compiler, Nohau Emulator, and PVCS products (Version Manager, Tracker, VMInet, TrackerInet, and Configuration Builder.); audit Code Line Review for correlation between numbers of code lines Vs. number of ITRs; develop Firmware Checklist for current Release; update Current Firmware and Software Development Process; configure Version Manager 6.6 for Current Drive Program Setup; support Version Manager of All Testing Teams, and Engineers; increased Security on Source Code Archives.

Atlanta Ga,

Created enhancements for current production C Code with embedded ANSI SQL; created generation of new windows from Windows NT with Anderson Consultant’s FOUNDATION tool; created Code Migration Process of OL (On Lines) Application Support using Intersov’s PVCS Version Manager; code promotion into different environments (Assembly Testing, Regression Testing, Customer Acceptance Testing, and Production) using PVCS; created Korn Shell Script to help automate the code promotion process in Unix; fix data issues using Sybase system 11; created database in Access 97 to monitor enhancements into Virtuoso II Production using Remedy’s ICT numbers; supporting Virtuoso II new enhancements; created process for debugging code on the Client side and Server side; debugging windows and client and server code by using Visual C++ and HP- Unix Debugger tools; provided on-call support in testing and production environments; solving critical production issues; fixing bugs quickly to maintain testing schedules; supporting code through promotion into production; setting up testing and production environments for implementation of enhancements; creating and populating Sybase database tables and ensuring proper promotion of code. Managing and conducting testing; managing the interface between online provisioning system and cellular phone and voice-mail switches; these include Lucent, Motorola, Glenayre, Octel, and Centigram switches.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.67

Activities and Societies: Added to National Dean's List in 2005

Bachelor'S Degree, Business Administration And Management, General, Cis, 2.5