• Manage on-premise and cloud-based infrastructures, such as Windows and Linux operating system servers, virtual machines, and SQL database servers • Govern company IT solutions consisting of Office 365, Fonality VOIP, Zix email encryption, Cisco Meraki products, EZ-Cap, Ez-Net, and EZ-Care health care applications• Perform Risk Assessment remediation for company servers and workstations, as well as WAN/LAN networks, and office building security systems• Lead IT helpdesk via Atlassian Jira Service Desk solution with a small team supporting 300 employees• Serve as a Project Manager for the implementation and training of newly acquired software services • Create and maintain IT policies and procedures to adhere to IT security best practices, including Service Organization Controls (SOC)• Responsible for meeting compliance standards with health plan audits, government regulations and internal organizational procedures• Negotiate contracts and maintain all IT third-party vendor relationships• Manage and maintain access credentials for the online provider portal, supporting over 10,000 users• Design and build multiple new office layouts and IT infrastructures, consisting of configuration and installation of new office network hardware, while meeting Executive Leadership deadlines• Directed all IT related functions during a large Market office relocation project, resulting in successful equipment set up for more than 100 employees• Responsible for all IT asset tracking, purchasing and installation

Respond to incidents and requests according to service level agreements via Footprints ticket system Resolve management requests received via email, instant messaging application and phonePerform desktop and laptop computer troubleshooting, including hardware and software issuesProvide technical support to clinical and administrative staff in person and/or remotelyInstall and update software- Microsoft Windows, Microsoft Office, Java, Adobe, Rightfax, Quickcap, Citrix, McKesson (Tracking Board/ HEC), 2X remote, VNC, Cisco Anyconnect VPN, MS4Perform McAfee security software installation and encryption Ensure compliancy of computer patch management, security updates and encryption using IBM Tivoli Endpoint Manager Console Grant access to wireless devices to WLAN using Cisco access point manager Deploy computer peripherals such as printers, scanners, card readers, web cameras and Dragon Naturally Speaking microphonesSupport departmental and site relocation of computer equipmentSet up and troubleshoot desktop phones and voicemail using Avaya PBX system administration Utilize Cisco Call Manager to program VOIP phones Punch down cross cable connect to blocksInstall and monitor Airwatch Management application for cell phones and tabletsConfigure email client and calendar on mobile devicesManage Sprint account by adding/removing lines and creating templates for department contactsAssist users with Android / iOS mobile operating system issuesCreate spreadsheets for inventory reportsSubmit requests for quotes from vendors for hardware and software products

Monitor infrastructure components and repair peripheral malfunctions to ensure optimal system performancePerform various troubleshooting tasks to assist with print issues, password resets, and computer hardware and software errorsRespond to employee requests, received by phone or email and repair program errors via the RealVNC remote access applicationGenerate tickets using the Footprints software and track status to confirm issue resolutionAssist users to navigate through clinical applications as well as email and Microsoft OfficeManage user permissions in Active Directory to ensure correct assignment of group policiesInvestigate locked patient accounts using Med Series 4 and activate user accessAssist medical staff with editing patient admission and discharge information into the EMR system Produce mass email notifications and banner headings to communicate system outages and maintenanceReceive Misys Lab system error logs and communicate with technicians for further inspectionEnsure HIPAA audit logs are complete and create error tickets as necessaryRespond to console prompt requests, and maintain successful transmission of patient dataReplace computer peripherals and restore system functionalityAdhere to security procedures by monitoring video surveillance to allow access of authorized personnel into the data centerPerform weekly and monthly Windows server updates and rebootsSupport server backup by monitoring data transmission through Symantec Backup Exec and exchange magnetic tapes as necessaryDiagnose and resolve backup failures due to hardware malfunctionsPrepare backup tape cases for off-site storage and create retrieval requests through SecureSync web portalPerform inventory of damaged storage media and prepare devices for destruction in accordance with HIPAA regulationsCooperate with system engineers to install servers and network peripheralsSeek assistance to resolve escalated issues and prevent system outages

Scanned prescriptions and patient documents with IBML and Kodak scannersMaintained scanning equipment by running quality tests, changing ink cartridges, and cleaning mechanical partsReceived mail and prepared documents for scanningFiled patient prescriptions in document carousels for storageCreated orders for prescription medications and processed rejected prescriptionsPerformed prescription audits for Class II drugs

Assisted customers with product information as well as purchase conditions and policiesConducted customer needs assessments and evaluated results for project development processesProvided customer assistance with software products and accessoriesSet up computer equipment and peripherals for displayCompleted inventory analysis for restocking of products and maintained merchandise orders