- Management and monitoring of core Windows, Citrix and VMware platforms ensuring high system availability- Management and monitoring of Windows Domains and associated technologies including Active Directory, Group Policy, DNS, DHCP, Certificate Services, DFS, IIS, SQL etc.- Management of a Cisco Layer 3 network and the use of technologies such as VLANs, Routing, Trunking, EtherChannel and ACLs- Management of CheckPoint Firewalls- Streamlining of inefficient processes using techniques such as VBScript, PowerShell and Batch files- Development of C# applications to improve the monitoring or modification of infrastructure services- Contributing the IT Service Delivery function by fulfilling requests and resolving incidents in line with agreed SLAs- Patch management for Microsoft, Citrix, VMware and 3rd party applications.- Biannual Disaster Recovery practice performed offsite to ensure that all business critical systems can be successfully restored within the agreed Recovery Time Objective- Ensuring an up-to-date Operational Documentation Library including the use of Excel spread sheets, Visio diagrams and Word documents

Key achievements at Bicton College:• Deployment of VMware environment and the virtualisation of 30+ production servers. • Migration of Windows 2000 / Exchange 2000 domain and all servers to Windows 2008 R2 / Exchange 2010• Complete redesign and implementation of a fully redundant 10 Gigabit Layer 3 HP ProCurve network to replace a mixed manufacturer network that was approximately 10 years old• Implementation of Remote Desktop and VPN to provide remote access to staff and students• Securing of the college network using Cisco firewalls and SSL certificates for all externally accessible services• C# development of a bespoke ID Badge System that accesses live data directly from HR and MIS SQL systems to create ID badges for staff and students • C# development of automated Student IT Induction that runs students through 10 modules on varying topics such as printing, remote access and IT polices before automatically creating their Active Directory account, creating their Exchange mailbox and printing out their account details• Streamlining of various systems and processes by using SQL databases, C# and/or other scripting techniques• Migration of a Mitel SX2000 analogue system to a Mitel 3300 VOIP platform with 160 handsets, creation of menu systems and various other call routing methods