Paul Jarvis Email & Phone Number

• Develop company copy and graphic guidelines with consistent tone, style, and approach• Create and edited internal and customer-facing documents• Develop internal policies and procedures• Develop reusable systems and templates• Revise documents as requirements changed• Maintain an in-depth understanding of company processes and documentation requirements• Conduct audit activities and record results in preparation for external certification audits• Facilitate documentation research initiatives and project planning

St. Louis, Mo

Responsibilities include:- Project implementation and management- Helpdesk ticket analysis- Technical Documentation- Software Testing- Business Analysis- Technical Lab implementation and maintenance- Driver Database administration- High level problem solving and incident management

I was responsible for remote troubleshooting of store based point of sale systems as well as software and hardware upgrades, rollouts, and implementations. Focus on customer satisfaction and rapid resolution of issues.

I traveled on-site to aid customers in hardware and software issues associated with our products. Specialized in ATMs, point of sale, NCR and Itran proof/check processing machines, and printing systems.