Paul Lambert Email & Phone Number

Greater Boston

The primary responsibility of the Project Director is to lead projects by leveraging strong project management skills, leadership, influence, communication and negotiation based on well-established stakeholder management abilities and strong collaborative working relationships.• Created a Deployment check list for the Professional Services group to use for Managed Services projects.• Responsible for managing 10 customer projects simultaneously and successfully deploying to production within the set timeframes.• Maintained tactical and strategic alignment with customer, ensuring high customer confidence for project duration while establishing a collaborative relationship.• Drove and maintained project documentation, project plans, budgets, issue management, status reports and revenue forecasts.• Strong ability to collaborate and information share across multiple teams to essential teams are kept apprised of project and customer changes.

Boston, Massachusetts, United States

The primary responsibility of the Senior Project Manager is to lead projects by leveraging strong project management skills, leadership, influence, communication and negotiation based on well-established stakeholder management abilities and strong collaborative working relationships.• Created a standard project plan for the Professional Services group to use for all projects.• Chosen to work with large financial customers to build strong partnerships with customers and serve as primary point of communication between customers and Attivio.• Shared in creating a report for post implementation customer reviews.• Maintained tactical and strategic alignment with customer, ensuring high customer confidence for project duration while establishing a collaborative relationship.• Drove and maintained project documentation, project plans, budgets, issue management, customer Wikis, status reports, internal dashboards and revenue forecasts.• Strong ability to collaborate and information share across multiple teams to essential teams are kept apprised of project and customer changes.

Waltham, Ma

Dual role. Managing total team of seven professionals responsible for planning, executing, and evaluating projects according to predetermined timelines and budgets and technical support group of analysts. Built and managed project teams to ensure quality control throughout product lifecycles.• Selected by CTO to lead PMO group.• Led a team to work in collaboration with headquarters to establish policies, guidelines, and work flow for new time tracking and invoice system on Salesforce application.• Drove project lifecycle from initiation to closure for all projects.• Maintained budgets and achieved consistent results for all projects.• Promoted and met all standards for the software delivery lifecycle for all projects.• Drove the hiring, training, and development of new and existing employees within the PMO.• Created a post-project evaluation matrix to determine how well results were achieved.

Waltham, Ma. 02451

Accountabilities: EXECUTION: Deliver Customer Support Services to its Clients (Internal & External) within a pre-defined budget, on-time and with a high level of quality Advocate on behalf of the clients. Provide Lewtan standard client reports on a regular basis Establish and maintain a support process for all products to adhere to SLAs. Ensure Client Services has the tools to support the business. This includes training on Lewtan products and the understanding of non-standard contracts Maintain client SLAs Communicate with customers on all support related items. This may include facilitating discussions with other Lewtan department employees to ensure common themes and messages Support pre and post sale activities and implementation of applicable Lewtan products. COMPLIANCE: Execute and maintain SLAs and report on a regular basis CONTRACTS: Manage SLA’s for maintenance/support sections in Lewtan contracts Owns: Design and staffing for direct reports Support Model Priority of issues reported by clients P&L for the Client Services team

Waltham, Ma

Accoutabilities:EXECUTION: Deliver product and services to Lewtan Clients within a pre-defined budget, on-time and with a high level of qualityProvide resource, project and budget allocations on a regular basis to the Pillar leaders and F&AEstablish and maintain a standard Implementation/development life cycle and delivery methodologyMake decisions regarding model quality, priorities and client interactionCOMPLIANCE: Execute and maintain resource and budget allocations and report on a regular basis for implementations and modeling prioritiesCONTRACTS: Review, adhere and perform in accordance with Agreements executed for product, services, models and SLAs.TRAINING: Provides training and mentorship to Professional Services team Owns:Organization Alignment within departmentDesign and staffing for direct reportsEstimates for pre & post sale activities. Quality and delivery for Lewtan solutions. Implementation billable utilization rateIn accordance with P/L projections. Execute projects in accordance with budget

Accountabilities:EXECUTION: Deliver Customer Support Services to its Clients (Internal & External) within a pre-defined budget, on-time and with a high level of qualityAdvocate on behalf of the clients. Provide Lewtan standard client reports on a regular basis Establish and maintain a support process for all products to adhere to SLAs.Ensure Client Services has the tools to support the business. This includes training on Lewtan products and the understanding of non-standard contractsMaintain client SLAsCommunicate with customers on all support related items. This may include facilitating discussions with other Lewtan department employees to ensure common themes and messagesSupport pre and post sale activities and implementation of applicable Lewtan products. COMPLIANCE: Execute and maintain SLAs and report on a regular basisCONTRACTS: Manage SLA’s for maintenance/support sections in Lewtan contractsOwns:Design and staffing for direct reportsSupport ModelPriority of issues reported by clientsP&L for the Client Services team

Greater Boston Area

Account Manager for several Investment firms such As T. Rowe Price, Brown Brothers Harriman and Battery March

Account Manager for over 30 accounts that included Fifth Third BankTrained on all of the core productsResponsable for Implementations of product and consulting on product strategy with customer

Greater Boston Area

Trust accountant for CBS and Sony