Responsibilities:• Led Mastercard Digital Enablement Service projects, encompassing a variety of implementations. This included onboarding new customers to MDES and assisting existing customers in updating their portfolios with new features.• Managed core projects that involved upgrading and maintaining Mastercard’s core transaction processing systems to ensure robust performance and security.Key Achievements:• Enhanced customer satisfaction and experience through diligent… Show more Responsibilities:• Led Mastercard Digital Enablement Service projects, encompassing a variety of implementations. This included onboarding new customers to MDES and assisting existing customers in updating their portfolios with new features.• Managed core projects that involved upgrading and maintaining Mastercard’s core transaction processing systems to ensure robust performance and security.Key Achievements:• Enhanced customer satisfaction and experience through diligent project management and support.• Reduced Time to Implementation (TTI) by streamlining processes and adopting best practices.• Improved both internal and external processes, contributing to operational efficiency.• Served as a Subject Matter Expert (SME) for MDES, providing guidance and expertise.• Assisted colleagues in successfully implementing their projects, fostering a collaborative environment.• Successfully delivered multiple core projects, resulting in enhanced system reliability and performance, directly contributing to the overall stability of Mastercard’s services.Technologies and Tools:• Utilized Podio for project management and collaboration.• Leveraged Mastercard Connect for secure and efficient data exchange.• Employed Splunk for data analysis and monitoring.• Used Google Implementation Documentation for precise project guidelines.• Accessed the Apple Partner Hub for seamless integration and support.• Worked with core transaction processing systems and tools to ensure optimal performance and security.Teams Worked With:• Collaborated closely with the Implementation Engineering Team to ensure technical accuracy and feasibility.• Coordinated with the technical Team to manage customer configurations and settings.• Worked alongside the Biz-Ops Team to align project goals with business objectives and ensure smooth operations.• Partnered with cross-functional teams, including development, QA, and operations, to ensure successful project delivery and system enhancements. Show less

Responsibilities:• Planned, prepared, and coordinated the management of all administrative and technical customer, product, and service activation data.• Provided a full range of administrative, technical, and logistics support in accordance with defined guidelines and service levels.Key Responsibilities:• Created and managed distinguished names (DN) in the directory center.• Generated and maintained certificates on production and test environments for both external… Show more Responsibilities:• Planned, prepared, and coordinated the management of all administrative and technical customer, product, and service activation data.• Provided a full range of administrative, technical, and logistics support in accordance with defined guidelines and service levels.Key Responsibilities:• Created and managed distinguished names (DN) in the directory center.• Generated and maintained certificates on production and test environments for both external customers and internal purposes using applications such as PROD CA, ITB CA, and ServiceNow.• Registered new swift.com administrators and new Security Officers for existing and new customers.• Actively involved in the onboarding process for various products and services across the SWIFT network (e.g., Alliance Cloud, Lite2, LifeLine, Remote Gateway - ARG).• Represented the team in internal projects and activities such as DRI (Disaster Recovery Institute), MVSIPN migration, and SWIFTNet CA 4K activation bridge.• Participated in the on-call schedule since 2020.Skills:• Project Planning• Error Analysis• Analytical Skills Show less

Responsibilities:• Handled customer problems and questions using multiple computer programs (e.g., Oracle DB, Jira) and resolved technical service tickets.• Maintained data integrity within systems, identified, troubleshooted, and resolved complex system issues.• Tested and validated system updates and upgrades.• Managed end-user privileges and rights, administered group training, and reviewed and analyzed system specifications.• Collaborated with QA Engineers to develop… Show more Responsibilities:• Handled customer problems and questions using multiple computer programs (e.g., Oracle DB, Jira) and resolved technical service tickets.• Maintained data integrity within systems, identified, troubleshooted, and resolved complex system issues.• Tested and validated system updates and upgrades.• Managed end-user privileges and rights, administered group training, and reviewed and analyzed system specifications.• Collaborated with QA Engineers to develop effective strategies and test plans, executed test cases, evaluated product code, documented testing phases and defects, and reported bugs to development teams.• Conducted post-release/implementation testing and worked with cross-functional teams to ensure quality throughout the software development lifecycle.Dispute Officer Responsibilities:• Analyzed and resolved banks' claims of fraud and processing errors involving credit cards.• Handled chargebacks, representments, and pre-arbitrations using the MasterCom Claims Manager.• Provided excellent customer service to associated banks.Skills:• Chargebacks• Credit Risk Management• E-Commerce• Financial Transaction Processing Show less

Responsibilities:• Determined customers' merchant services needs and prepared analysis and Schedule A documents for the sales team.• Compiled weekly, monthly, and quarterly reports for internal and external clients, ensuring report integrity.• Tracked weekly and monthly progress of sales reps and monitored incoming statements and turnaround time.• Provided detailed weekly and monthly reports to sales management.

Responsibilities:• Met with clients to discuss their advertising needs and worked with account planners to devise campaigns that met client briefs and budgets.• Presented campaign ideas and costings to clients, briefed the creative team, negotiated with clients, and ensured deadlines were met.• Checked and reported on campaign progress, managed the account’s budget, and invoiced clients.• Maintained client contact throughout campaigns and made pitches to win new business.