Independent service technician working on coffee beverage equipment Espresso, Brewers , Juice Service and Sales

Technician specializing in the beverage industry.

Promoted to Supervisor January 2014Job duties and responsibilities • Direct supervision of 9 technicians as well as 5 External Service Providers.• Responsible for daily scheduling of repair, installation and maintenance calls.• Maintain Health and Safety, Productivity, Payroll and Overtime logs• Ensure the completion of all work in the assigned territory according to customer and company requirements.• Ensure strong customer loyalty through professional and reliable… Show more Promoted to Supervisor January 2014Job duties and responsibilities • Direct supervision of 9 technicians as well as 5 External Service Providers.• Responsible for daily scheduling of repair, installation and maintenance calls.• Maintain Health and Safety, Productivity, Payroll and Overtime logs• Ensure the completion of all work in the assigned territory according to customer and company requirements.• Ensure strong customer loyalty through professional and reliable service.• Complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life.• Complete preventive maintenance tasks as established by the manufactures.• Perform consistent, quality service throughout the assigned territory• Communicate clear and accurate information documenting the service provided and the results.• Work with Coordinators and Service Managers to ensure that workloads are managed correctly and efficiently.• Report time worked and provide daily work information to the corporate office in a manner and form as per current company practices.• Communicate in a clear and timely manner with Coordinators and Service Managers to assure the highest levels of customer service. Show less