● Appointed service owner for 200+ local server rooms and computer facilities globally including AMER, LATAM, APAC, AMESA, and FRANCE regions providing for 3000 users● Reported to Head of Global Data Center Operations and Head of Global Cloud Foundation team● Managed local site support staff on data center facility situations related to UPS, CRAC, and fire systems, enabling the team to identify and correct potential issues ● Coordinated daily activities with various vendors to provide logistical and technical support to computer facilities across 50 locations in the United States and 150+ locations abroad● Centralized inventories and usage monitoring for IT assets in local rooms and global facilities, increasing efficiency by improving customer satisfaction and reducing costs● Performed numerous internal computer facility audits, collaborating with facility owners to create new and strengthen existing controls around security and infrastructure boosting overall security and compliance● Collaborated with technical and engineering teams to construct a new Data Center in Toronto, Canada, including procuring, manufacturing, and installing technology infrastructure valued at $10M● Chaired project steering committee meetings of 15 staff to track project status, establish clear processes, and coordinate activities across 3 departments facilitating a 100% on-time completion● Managed personnel to remediate the backup computer facility environmental equipment, and required electrical components assuring an on-time delivery within an established budget of $6MM● Maintained a 100% uptime facility to house laboratories for vaccine testing and manufacturing while a technical project was ongoing, completing the project 6 months early and $3MM below budget

● Managed technical aspects of the lab environment including 200+ Windows/Linux servers based on the Sanofi Pharma, R&D server, and network infrastructure used for the load and regression testing ● Team lead for 3 system administrators and 7 application testers● Reported to Senior Director of Testing● Created and implemented processes to engage testing customers leading to improvements ● Improved environment by leveraging Virtualization technology, consolidating 200+ physical servers down to 20 reducing capital and operational expenses● Overhauled lab environment within a new data center building to include virtual environments for the Server-Storage, Engineer, Network, and Sec-ops groups impacting 200 staff● Successfully Managed the relocation of the physical testing infrastructure from Bridgewater NJ to Reston VA, contributing to a $1M million-dollar savings in resources cost

• Supported user community of nearly 300 administrative staff and scientists• Migrated user community from Lotus Notes to Microsoft Outlook• Streamlined data repository to allow savings for future hardware purchases

• Handled all Level 3 server incidents (NT 4.x), both hardware and software related within Novartis Pharma US• Responsible for scoping requirements for all Server based projects within different business units at Novartis Pharma US and creating project plans with business owners• Supported Print queues for over 10,000 users in the Corporate environment

• Provided technical support for Y2k project for all National Clients of Bear Stearns Investment Company• Travelled extensively throughout United States to investment firms to handle support issues• Provided Support on Bear Stearns proprietary trading systems exclusively to New York clients

• Provided desktop support to Executive committee members • Worked with senior server team assisting in Physical server troubleshooting• Configured AS400 print queues for the Distribution team