Paul Dittrich Email & Phone Number

Keller, Tx, Us

Dallas/Fort Worth Area

Highly experienced in the solutioning and execution of short and long-term transitional services enabling operations to drive efficiency, lower costs, and increase overall satisfaction for Accenture clients. Lifecycle activities with pre-sales solution design, costing and managing activities related to the deployment of client’s technical Infrastructure & Software platforms (e.g., Service Desk, ServiceNow, physical and cloud data center infrastructures, security services, telecommunications, data and voice networks, cross functional services road mapping (Service Management). Utilization of Agile/Scrum and project management processes while delivering the following direct responsibilities: - Incorporate skills which support the program management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems and/or software solutions for clients - Developing and delivering RFP responses, SOW, program/project plans in MS Project, cost estimates and delivery of end to end program/project management and Scrum methodologies - Scoping and design of transition requirements from overall solutioning through deployment for deals involving multiple Infrastructure Outsourcing offerings (Data Center Services, Cloud, Service Desk, Network Services, Workplace Services, Cross Functional Services, and Security) - Proactively monitor and manage global mobilization teams in the execution of Accenture’s client transition/transformation deliverables - Engaging with clients on solution understanding, identifying gaps, contract changes, and building meaningful relationships - Leading high performing teams in the effective, timely, and cost efficient delivery of services to enable Operations - Managing multi-million dollar budgets keeping projects at or under targets while ensuring quality is maintained to achieve success - Training peers to build and extend professional, technical and project management skills

Dallas/Fort Worth Area

- Headed Infrastructure Service Management team to create and implement end-to-end Cross Functional Processes, Procedures, and Tools- Analyzed and performed gap analysis of existing client Service Management Processes and Procedures to align with contractual requirements- Configured ITSM tools to align with service management processes - Collaborated with Service Desk lead to ensure functional accuracy of ITSM configurations- Coordinated with training leads to develop and implement training plans- Contributed to the development and execution of Unit Assessment Test (UAT) and Service Readiness Test (SRT) activities- Performed stabilization and hand-over to delivery operations for on-going process/tool maintenance and configuration

Dallas/Fort Worth Area

- Developed service readiness criteria across multiple service delivery domains including Data Center, Cloud, Security, Network, Service Desk, Work Place Services, and Cross Functional Services - Executed and reported service rehearsal status to project stakeholders and developed mitigation plans for performance issues- Coordinated with client stakeholders to gain acceptance of successful service readiness criteria enabling delivery operations to commence services- Led quality initiatives to review and provide feedback to team leads in the creation of operational documentation (Run Books) ensuring high quality, easily readable, and reusable materials

Dallas/Fort Worth Area

- Supervised the design, test, and build of customized SAP reporting solutions to enable finance staff to more efficiently analyze financial and HR data- Administered Windows Servers, responsible for installation, maintenance, and day to day operations enabling application developers to deliver requirements on time- SQL Server DBA responsible for the installation, maintenance, scaling, table creation, maintenance, and transact SQL coding for finance developers to ensure efficient delivery of data to front end applications- Estimated timeframes for development work and schedule activities to meet release requirements- Analyzed and resolved application errors throughout the development lifecycle resulting in high quality on time project delivery

Positions held:- Computer Systems Security Officer- Instructor, Health Service Management Course - Medical Administrative Specialist

Health And Medical Administrative Services

Associate Of Applied Science, Instructor Of Technology And Military Science

Associate Of Applied Science, Health Care Management