Responsible for the operational efficiencies of all aspects of the retail store business including packaging maintenance, transfers and receiving of product, aftercare services and repairs, and inventory audits.Problem solve issues with regard to logistics, operations, and supply chain, as well as improving daily efficiencies. Offer the highest level of customer service to clients through our aftercare offering as well as clients calling in to the store to build and develop relationships with new and existing clientele.Facilitate training of new hires based on company operation standards and requirements.

Lead full monthly inventories and reconciliation for one of the most high volume luxury retail stores in Canada, Yorkdale Shopping Centre, with precision and accuracy, hitting all IP and shrink goals.Complete transfers within Canada and the U.S. with accuracy and efficiency, ensuring all items are checked and correct documentation is provided for each destination, including exotic products.Facilitate training of new hires based on company operation standards and requirements. Provide detailed operational knowledge in terms of how operations are performed and executed, and create additional efficiencies for the business.Proficient using XStore/One Retail platform.Review and audit daily media and receipts, organizing and shipping out as per company guidelines.Order supplies and packaging for the store on a daily basis to contribute to an superior client experience. Ensuring all packaging and supplies are sufficiently stocked while maintaining a close relationship with logistics and supply chain to ensure that the correct packaging is available and arriving in a timely manner.Problem solve issues with regard to logistics, operations, and supply chain, as well as daily efficiencies.Support client advisors on the sales floor by interacting professionally and knowledgeably with new and returning clients to build long-term loyalty to the brand.Participate skillfully in all delivery operations by preparing and replenishing stock accurately, as well as organizing the layout of the store to promote maximum efficiency.Conduct thorough preparations to make sure that the store is 'audit ready,' following guidelines established by the company to ensure that company policies are being followed correctly.

Promote sales opportunities by building positive, professional relationships with stock associates, floor staff and management personnel at Yorkdale Shopping Centre.Work in a fast-paced environment while simultaneously handle multiple responsibilities in tandem with the stock manager. Participate in all sales training and development seminars and meetings to meet and exceed company and personal expectation and goals.Receive shipments, complete RTV/RTS, process damages, prepare transfers, assist with markdowns, replenish floor stock, organize offsite storage, adhere to health and safety standards. Participate and execute all requirements in the inventory process by employing diligent and consistent attention to detail.

Responsible for client acquisition and retention by providing service that surpasses expectations.Initiated and maintained professional relationships with both new and returning clientele.Conducted comprehensive physical fitness assessments and created individualized fitness programs.