• Perform data reconciliations between accounting and investment systems to ensure accurate financial results are tracked across the foundation • Assist program and operational teams with data requests to support decision making• Create and enhance documentation to ensure an accurate knowledge base is maintained • Make incremental improvements to current processes to build on efficiency and accuracy• Testing and remediation for legacy data systems to ensure reporting solutions are maintained in the interim• Utilize SQL and Excel skills to build reports that transform large dataset into a digestible and flexible format for non-technical end-users• Gather requirements and understanding business needs for new reporting and data products • Develop Power BI reports with consistent and accurate data while adhering to foundation HCD principles• Communicate customer voice to technical partners to inform prioritization, design, and development of reporting products

• Oversaw and encouraged up to ten direct reports to develop expertise and efficiency in all responsibilities through training, direct feedback and providing growth opportunities• Utilized technical and analytical skills to communicate development and enhancement needs to change management and leadership teams• Facilitated and participated in cross-functional planning sessions with policy, technology, operations and research teams creating meaningful solutions and compromises to achieve our business goals• Engaged in the coordination and planning for new product creation, technology and process updates across several teams within the division • Reduced manual errors by 50% in the Americas region of Index Management between 2017 and 2018• Lead group of external consultants and internal stakeholders through a business process mapping exercise in support of our preparation sessions for business process re-engineering• Used our current state business process map to create a failure mode/exception analysis driven at mitigating risk, improving operational efficiency and prioritizing technology changes to support the business goals• Met directly with high profile clients to discuss business concerns and how to better mitigate and communicate issues going forward• Created and communicated plans to reduce client facing issues on a reactive and proactive basis

• Leveraged subject matter expertise to write and communicate requirements to change management and development teams • Utilized technical and analytical skills to develop process improvements by measures of timeliness and accuracy• Promoted a commitment to excellence to all team members within the local and global Index Management group• Used available resources, including public information, and external data vendors to ensure accurate and replicable treatment for corporate actions on equity securities within the FTSE Russell Indices• Successfully lead the Country of Assignment research project in 2014, determining country of risk for 3000+ securities with 100% accuracy• Wrote user acceptance stories and performed user acceptance testing during the integration of Russell Investments and London Stock Exchange Group and during a global platform consolidation effort at Russell Investments• Wrote detailed post-mortem documentation of projects aimed to improve processing and reduce risk on future projects

• Created several Excel macros to enhance daily data validations and save man hours by automating manually intensive file creation and maintenance processes • Assisted in the daily calculation, creation and delivery of client products in an accurate and timely manner• Managed time wisely in a fast-paced environment with frequent, rigid and competing deadlines• Assisted in daily, monthly and quarterly research to ensure the indices reflect the market accurately

• Worked as part of a team to research 4000+ companies eligible for inclusion in the Russell Indexes• Assisted in the annual reconstitution research effort by applying a set of detailed index methodology rules in a consistent manner• Created and maintained organized and detailed evidence documents or research and decision-making process

• Sold both physical products and financial services to customers• Positively interacted with co-workers and customers in a diverse and ever-changing environment• Created and achieved personal sales goals• Built and maintained relationships with customers

• Assisted department manager in reaching sales volume and item goals• Assisted sales associates in improving sales through coaching, goal setting and positive reinforcement• Analyzed sales figures to create goals and floor plans

• Filled customer orders• Contacted customers when products were no longer available and offered a beneficial solution• Assisted department managers as needed• Managed time effectively to fill orders quickly and efficiently

• Engineered audio tracks for artists• Maintained and prepared studio for recording projects• Procured new clients for Destiny Worldwide’s clothing and recording divisions• Organized and maintained scheduled progress with artist’s recordings

• Construction laborer through a student summer work program provided by the Seattle Laborer's Union• Worked as part of a construction team to build Lake Washington High School• Used teamwork and communication skills to problem solve• Effectively use time to stay on schedule with the projected timeline

• Prepare products for customers• Operate a cash register• Maintain a clean, healthy work environment• Assist the store manager in training new hires