Paul Downs Email & Phone Number
@atos.net
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Who is Paul Downs? Overview
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Paul Downs is listed as Senior Consultant at Atos Amplify, based in United Kingdom. AeroLeads shows a work email signal at atos.net and a matched LinkedIn profile for Paul Downs.
Paul Downs previously worked as Senior Consultant at Atos and Senior Consultant at Eviden. Paul Downs holds Btec 1St Diploma In Information Technology from Crawley College Of Technology, Crawley, West Sussex.
Email format at Atos Amplify
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About Paul Downs
A highly motivated ITOM and Service Management professional with strong business and leadership expertise, including the design, implementation and support of IT services, and leading technical teams engaged in support of high profile business critical Service Level Agreement (SLA) and KPI driven services.Experience leading multi-skilled teams responsible for co-ordinating and managing large-scale Major Incidents and Problems, requiring strong leadership and negotiating skills.Leading the day-to-day operations of service operations and service design and integration with significant hands-on experience of implementing and running ITIL best practises across large public sector accounts and organisations.Core Skills:Management & Leadership;ITIL v3, 2011 & 4Business Analysis;Business Change (including cultural);Line Management (including internal staff, IP & task based contractors);Appraisal Management;Resource Management;Task Management;Service Management;IT Operating Model (ITOM);Service Operations;Service Desk Management;Incident Management;Major Incident Management;Problem Management;Account Management;Resource Management;Service Continuity (including Disaster Recovery and Business Continuity);Service Availability Management;Service Capacity Management;Continual Service Improvement;Service Architecture;Service Integration / Transition;Scaled Agile Framework (SAFe)Managed Service Provider (MSP)
Listed skills include Incident Management, Itil, Event Management, Service Management, and 44 others.
Paul Downs's current company
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Paul Downs work experience
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Senior Consultant
Senior Consultant
Senior Consultant
Team Leader, Business Analysis
Following the appointment of a new Chief Information Officer (CIO), I was asked to lead and mature a team that consisted of twenty five internal staff and contractors, split into three areas.- Business Architecture, where we engaged senior business leaders to capture their future (5-10 year) ICT needs within Capability maps aligned to the CIO Enterprise Architecture strategy.- Business Analysis, where we captured high-level ICT commissioning requirements from senior business leaders, which were taken to the ICT Governance Board on behalf of the customer and then, within the scoping phase of ICT projects, we captured low level, technical, functional and non-functional requirements.- Functional Consultancy, where we provide day-to-day support and development of critical ICT services, which include Oracle and Siebel and recently successfully deployed Oracle R12 and Primavera P6.Additionally, I was asked to take on the role of CIO Lead Resource Manager, to mature the processes and tools we used to effectively and efficiently resource our teams within the CIO function.
Team Leader, It Operations Bridge
My role was to oversee strategic and tactical support and stimulate development of the services the IT Operations Bridge team provided, which included building the team and recruiting appropriately experienced individuals whilst enabling them to extend their skills through internal and external training to provide day-to-day, Incident and Major Incident, Problem Management, Business Continuity, Disaster Recovery, Account Management and Service and Infrastructure monitoring.Through tough contract negotiations with service providers, I sourced components of these services where appropriate to diversify the team and extend the services provided on behalf of the CIO organisation to the customer base.In Aug-10 I was promoted in-role and in Nov-10 took accountability and ownership of IT Business Continuity, leading this function for the entire CIO organisation, and ran a number of successful exercises including the relocation of the IT Service Desk over a five day period without loss of service to our customer base.Latterly I took accountability for the Account Management and Incident Management team’s, which were sourced via our onsite service provider. I ensured SLAs and KPIs were met on a day-to-day basis via monthly service reviews and where not, appropriate service improvement activities were put in place to rectify.I had three direct reports, with a further three reporting to them in a task managed capacity. In addition, I utilised around twenty resources from our sourcing service provider to deliver the above services in a multi-sourced environment to 10,000 customers across two sites and three ‘air gapped’ MoD security classified networks.
Team Leader, Service Delivery
Lead Major Incident & Problem Manager
Senior Systems Manager
Unstructured Data Manager
It Engineer
It Engineer
It Engineer
Paul Downs education
Btec 1St Diploma In Information Technology
Gcse
Frequently asked questions about Paul Downs
Quick answers generated from the profile data available on this page.
What company does Paul Downs work for?
Paul Downs works for Atos Amplify.
What is Paul Downs's role at Atos Amplify?
Paul Downs is listed as Senior Consultant at Atos Amplify.
What is Paul Downs's email address?
AeroLeads has found 1 work email signal at @atos.net for Paul Downs at Atos Amplify.
Where is Paul Downs based?
Paul Downs is based in United Kingdom while working with Atos Amplify.
What companies has Paul Downs worked for?
Paul Downs has worked for Atos Amplify, Atos, Eviden, Public Sector Organisation, and Cds, A Hewlett Packard Enterprise Company.
How can I contact Paul Downs?
You can use AeroLeads to view verified contact signals for Paul Downs at Atos Amplify, including work email, phone, and LinkedIn data when available.
What schools did Paul Downs attend?
Paul Downs holds Btec 1St Diploma In Information Technology from Crawley College Of Technology, Crawley, West Sussex.
What skills is Paul Downs known for?
Paul Downs is listed with skills including Incident Management, Itil, Event Management, Service Management, It Operations, Sla, It Management, and Business Continuity.
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