Paul Downs Email & Phone Number

A highly motivated ITOM and Service Management professional with strong business and leadership expertise, including the design, implementation and support of IT services, and leading technical teams engaged in support of high profile business critical Service Level Agreement (SLA) and KPI driven services.Experience leading multi-skilled teams responsible for co-ordinating and managing large-scale Major Incidents and Problems, requiring strong leadership and negotiating skills.Leading the day-to-day operations of service operations and service design and integration with significant hands-on experience of implementing and running ITIL best practises across large public sector accounts and organisations.Core Skills:Management & Leadership;ITIL v3, 2011 & 4Business Analysis;Business Change (including cultural);Line Management (including internal staff, IP & task based contractors);Appraisal Management;Resource Management;Task Management;Service Management;IT Operating Model (ITOM);Service Operations;Service Desk Management;Incident Management;Major Incident Management;Problem Management;Account Management;Resource Management;Service Continuity (including Disaster Recovery and Business Continuity);Service Availability Management;Service Capacity Management;Continual Service Improvement;Service Architecture;Service Integration / Transition;Scaled Agile Framework (SAFe)Managed Service Provider (MSP)

Listed skills include Incident Management, Itil, Event Management, Service Management, and 44 others.