During my time as an IT Support Engineer at Amazon Development Center, I consistently provided exceptional internal IT support to a diverse workforce, offering technical assistance to all Amazon employees worldwide. My strong problem-solving skills were evident as I adeptly handled inquiries received via web chat, telephone calls, email, and ticketing system. I always maintained a sense of urgency, adhering to team standards to deliver timely solutions and meet user expectations.With over two years of experience in various IT roles, including quality analysis, product classification, training, and mentoring, I have honed my skills in technical troubleshooting, network monitoring, and ensuring optimal functionality. My international work experience during the Work and Travel Program USA has equipped me with valuable customer service skills.I hold a Bachelor's degree in International Affairs from Universitatea „Alexandru Ioan Cuza” din Iași, where I developed my intercultural communication, critical thinking, and research skills. I am passionate about language learning and continuously strive to improve my proficiency in Romanian and English. Additionally, I actively pursue courses and certifications to expand my knowledge and stay at the forefront of industry advancements. I am a detail-oriented and collaborative team player, known for my adaptability, problem-solving abilities, and effective time management.