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A solution-focused IT Director with extensive experience in executing transformational change across multi-million-pound international brands leading high performing teams to adopt change. A thought leader with outstanding leadership skills, able to set the vision, direction and strategic elements that deliver performance results in business. Adept at achieving cost reductions in multi-million-pound OpEx budgets, negotiating and consolidating third-party and outsourced services. Highly skilled in Cyber Security, ITIL Service Management, Business Continuity Planning, Data Centre & Cloud solutions, PCI-DSS & FCA Compliance and Application Support services. A hands-on project manager, adept in PRINCE2 methodology, with accountability for multiple high priority project deliveries over his career. A leader, coach, mentor and visionary, able to form the technical and humanistic connections in business to lead high-performance IT Infrastructure and Support Services.
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Global It Infrastructure DirectorAonLondon, Gb -
Global It Infrastructure DirectorAon Jun 2022 - PresentLondon, Gb -
Director Of Information Technology Emea & ApacStroz Friedberg, An Aon Company Sep 2019 - PresentNew York, Ny, Us -
Head Of Group Information TechnologyWhich? Jan 2015 - Oct 2018London, Greater London, GbAs the Head of Group IT for Which?, reporting and collaborating with the CTO on the strategic direction of Which? responsible for realigning departmental strategy and technology for growth, cost reduction and improved value. A thought leader who energised four business heads to execute first-class technical support and project operations and had a major impact on the security, continuity and functionality of network services. Added expertise to introduce Cloud, SaaS and PaaS to Which, including a major transformation of office services and performance improvement of 24/7/365 services. - Senior Project Manager to the 3-year technology transformation programme, executing a multi-million-pound office refurbishment, full replacement of office networking infrastructure, desktop equipment and the implementation of a ground-breaking new WiFi enterprise solution and Audio-Visual conferencing facilities for a 500 seat HQ. - Executed a major departmental restructure as a part of the digital transformation programme that has improved the value-benefit of infrastructure services, improved IT performance and delivered increase profits from services. - Re-engineered the legacy WAN infrastructure to a Hub & Spoke MPLS Solution, with Cloud Connect links achieving a significant operating cost reduction.- Owned all IT Business Plans, Service Delivery Strategy and the Infrastructure Roadmap for Which?- Reviewed vendor contracts to lead a major consolidation in the third-party footprint and achieve greater return on investment.- Redesigned the Business Continuity Plan for a simple and easy-to-administer process for disaster recovery. - In conjunction with the existing IT Security testing programme, consulted with the Group Audit Committee to execute a full external audit on security services, addressing identified gaps and reducing the operational risk and exposure to the business. -
It Operations ManagerWhich? May 2009 - Jan 2015London, Greater London, GbJoining Which? In 2009 as an IT Operations Manager, responsible for the IT Infrastructure division, driving improvements in cost efficiency and value, server and storage systems and network services. Improving the use of ITIL service guidelines to create a regularly tested infrastructure service, ensuring policies, protocols and the business continuity plan was responsive to business needs. Responsible for a 5 strong Engineer 24/7/365 support team in the delivery of infrastructure engineering services. - Project manager to the delivery of 5 NetApp dual controller Storage Area Network systems that facilitated secure cross-site replication of data storage for all business-critical areas. - Oversaw the migration from MS Exchange services to Google Apps for Business for the entire organisation; planned a staged migration to mitigate downtime, ensure users were trained and value from the project achieved.- Planned and launched technical support mechanisms to support a new team of off-shore developers in Bulgaria tasked to improve Which? Web services. - Achieved a competitive tender for the procurement of Avaya Telephone systems for the 800+ back office and contact centre telephones, resulting in significant annual budgetary savings. - Implemented a hardware replacement and upgrade programme that reduced services tickets by 30%. - Owner of the CRM system (1.6million customer records), responsible for drawing maximum value from the CRM function, working with Heads of Departments to improve automated insight reporting. - Deputised for the Head of IT, chairing stakeholder meetings as the ‘face’ of IT operations.
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It Operations ManagerBroadgate Estates May 2004 - Feb 2009London, England, Gb- Provisioned and managed IT Technical Support and Project Implementation services across Broadgate Estates, serving a 1000+ user base across multiple UK estates. - Provided technical consultancy to new building or estate constructions for the provision of base telecommunications infrastructure. -
West London It Support Team ManagerCentrica 2001 - 2004Windsor, Berkshire, Gb- Performance manager for the Desktop, AV and Telephony IT Support Service for the ‘Home & Road’ business within the Farnborough and Mitcham office locations. - Oversaw all technical operations in line with established goals, devising and establishing new policies and systems to support the continual improvement of site-level performance. -
National Vip Support ManagerCentrica 1999 - 2001Windsor, Berkshire, Gb- Delivered VIP technical consultation services working exclusively with senior (VIP) personnel across the UK on all server, audio, visual and networking requirements. - Served as line manager, supervisor and coach to nationally deployed teams, focused on providing swift and immediate technical help, guidance and support to senior executives and directors.
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It Consultant To The Executive Sub CommitteeThe Aa 1995 - 1999Basingstoke, Hampshire, GbProviding expert advice, guidance and IT support services for the Executive sub Committee and their PA's in The AA's head quarters in Basingstoke. Encompassed general IT/server/systems support, Audio Visual equipment and conference support along with out of hours technical assistance. -
Regional Support TechnicianThe Aa 1992 - 1995Basingstoke, Hampshire, GbProviding technical desktop implementation and support services to AA office buildings and Insurance shops across the South East region of the country.
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Technical OfficerBt 1988 - 1992London, GbUndertook various roles within BT from telephony block wiring (major telephone system implementations such as Docklands airport) to Telex/telegraph/fax line implementations and support and finally point to point analogue data circuit and digital Kilostream/Megastream provisions.
Paul Newman Skills
Paul Newman Education Details
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Newham Community CollegeTelecommunications Engineering -
Newham Community CollegeElectronic Servicing
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Mayfield High School
Frequently Asked Questions about Paul Newman
What company does Paul Newman work for?
Paul Newman works for Aon
What is Paul Newman's role at the current company?
Paul Newman's current role is Global IT infrastructure Director.
What is Paul Newman's email address?
Paul Newman's email address is pa****@****h.co.uk
What is Paul Newman's direct phone number?
Paul Newman's direct phone number is +4420777*****
What schools did Paul Newman attend?
Paul Newman attended Newham Community College, Newham Community College, Mayfield High School.
What are some of Paul Newman's interests?
Paul Newman has interest in Science And Technology, Health.
What skills is Paul Newman known for?
Paul Newman has skills like Enterprise Architecture, Disaster Recovery, Business Analysis, Project Delivery, Project Management, Change Management, Virtualization, Windows Server, Infrastructure, Management, Active Directory, Microsoft Exchange.
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