Paul Eberhardt Email & Phone Number

Metro Detroit, Michigan, United States

Maintain oversight management of an average of 500 claims handled by TPAs. Provide file direction, reserve, settlement, and appeal authority to claim handlers. Reach claim outcomes resulting in Millions of dollars in exposure avoidance and reserve takedowns. Conduct training classes via webinar and during annual office visits to reinforce Chubb requirements. Complete audits of TPA handled files. Identify trends and develop action plans for improvement. Resolve disputes and handling concerns between the insured and TPA.

Detroit Metropolitan Area

Supervised team of 6 Claim Representatives managing workers compensation claims from jurisdictions including US Longshore & Harbor Workers (USL&H), California, Louisiana, Mississippi, Missouri and Illinois. Provide regular coaching and guidance to ensure compliance with best practices including accurate reserving. Meet with new and potential clients to discuss exposure under the USL&H Act. Oversaw claim closure project for Levi Strauss. Championed the Integrated Claim Representative model which included one representative handling both the workers compensation and the coordinated short term disability claim. Created quality review forms for office use. Previously supervised integrated claims for the DaimlerChrysler account.

Detroit Metropolitan Area

Managed short-term disability claims, from the Michigan and Missouri plants, for the DaimlerChrysler Disability Program. Created templates for standardized correspondence sent to the employee and the UAW. Trained and mentored new Claim Representatives. Promoted to Supervisor effective September, 2000.

Detroit Metropolitan Area

Worked in a team to create and establish an internal controls department with dedicated oversight to the General Motors Disability Program. As part of the initial set up, we established the auditing criteria, created the applicable documents and ensured that proper checks & balances were in place.

Bachelor Of Science (B.S.), Corporate Finance

Education record