Paul E. Email & Phone Number

United Kingdom

Birmingham, England, United Kingdom

Overseeing all hardware, purchase, installation, fault fixing and disposal, software licensing and installation, security - endpoint protection, network, VPN and multifactor authenticationNetwork Management - both bricks and mortar sites as well as home workers using Cisco Meraki Switches, Firewall, and access pointsFormulating business process flows ensuring adherence with Internal compliance, PCI DSS compliance and other Industry and compliance requirements Successfully implementing new systems and training staff on new featuresActing as the SME for all systems including Dolphin Booking Management, Sabre, Concur, GetThere, MS Office, Sage and service fee implementation/automation managementBuilding and maintaining client travel module in the Concur suite of products, providing support to project teams, on site builds and HR feed implementations (Concur administrator)Tracking and analysing supplier billingManaging the IT team/helpdesk including IT planning and IT design for new and relocating sitesSetting-up and monitoring disaster recovery procedures and backing up key systems/user data using Veeam and SQLAchieving significant savings by migrating to a Cloud based IP telephony system and network as well as managing cloud hosting and billing for company websites, Azure hosted websites, and Cloudflare Creating detailed internal and external reports using a variety of tools including SQL, Crystal Reports Excel and Power BISupport Business office openings, moves and closures across UK and FranceImplementing the Cisco Meraki network to 4 French and 23 UK sites, providing improved visibility of network healthCreating a customer data extract process for the reporting of MI Data for American Express. Contributing to the company’s acquisition of the PCI DSS certification

Birmingham, England, United Kingdom

Product Manager for the Dolphin Booking Management Module applicationLevel 1 & 2 helpdesk support

Sheffield, England, United Kingdom

Sourcing standalone systems for the new company and implementing the New Mid Office SystemManaging the data migration of Client profile data from the Amex Sprint System to Dolphin Travel ManagerExtracting and transforming customer profiles to import into new systems, including PID and credit card dataProviding support during migration for non-technical team members, formulating a training plan for all travel staffTracking project success via Access database and reporting to delegates and senior managementCreating user profiles, allocating permissions, formulating a migration weekend strategy, developing a test imaging process for PC builds and working with the system provider to develop a LodgeCard module for Amex transactions

Sheffield, England, United Kingdom

Effectively troubleshooting accounting issues in travel systemsTraining team members on the Sprint (Turbo) Sabre systemExtracting client data from travel systems to create a customer marketing database

Sheffield, England, United Kingdom

Level 1 Helpdesk specialist Supporting internal customers with Travel System Applications, Including Native Sabre, Jaguar/Sprint, Accounting issues, Customer profile maintenance and replication, Hardware support, PC, server and Printer issues.Training - In house training of staff on the Sprint Travel systems and Sabre usage.

Information Technology, Microsoft Academic Course 70-640

Night School course - Windows Server Active Directory Configuration

Information Technology

RSA Diploma in IT City & Guilds IT Computers and Computing 1 City & Guilds IT Modules in IT Series

Gcse, Science 1, C

Education record

Basic Sabre Course, 2001 Concur Implementation training, 2016 American Express E Learning, 2005 Basic Networking, 2005 Basic Excel, 2005.