Paul Eichenberger Email & Phone Number

Visit Housing Units to collect Census Data

Setup, configure, and install client/server hardware and software. Provides any customization and changes necessary to meet user needs. Perform deployments, troubleshooting, resolution of client hardware, software and associated devices/peripherals both at the plant and offsite locations and users. Supply A/V setup support and control audio visual equipment for business functions. Provide independent desktop support resolution or escalation of helpdesk calls in an efficient and timely manner.Perform deployments, troubleshooting, resolution of printers, copiers, fax machines, failed switches and circuits, and scanning devicesPBX Phone System MAC (moves, add, changes)Database Administration- Generate queries from miscellaneous databases. Requires familiarity w/SQL and building reports to display on the web.Controls & Automation- HMI or OIT (Human Machine Interface or Operator Interface Terminal) or GUI (Graphical User Interface) understanding for troubleshooting and maintenance.

Call Businesses to sell on air public service announcements.

Handle calls in a call center environment to assist customers with their cell phone account. Answer billing questions, change calling plans, upgrade phones, etc.

Working in a call center environment, assist customers with online banking access, DVR installation and troubleshooting, and RMA's.

Working in a call center environment, assist customers with online banking access.

Provided assistance to computer users regarding such things as, correct sign-on procedures, and equipment maintenance proceduresAssist with the Setup new computers (connecting keyboard, mouse, and monitor to PC and plugging it in); installs software and new keyboardsEnacts basic hardware fixes such as rebooting computers, checking to see if it is plugged in; assisted with replacing video cards and replacing printer cartridges, etcMakes preliminary identification of problems encountered by network users to determine if they are due to equipment, network or application errors; contacts appropriate personnel to achieve resolutionAssisted with the windows 2000 migration, including setting up a server, RAID, UPS, Tape backup, printer and printer global security group, and imaging all the workstations with Win 2000 pro, Setup map and permissions to users folderGained work experience in a networking environment, in hardware installation and repair, and in software installationCreated a modified version of Internet Explorer 5.5 using IE Administration KitPerformed research and cross-reference of DLL files between several programs to correct a major DLL error Used NetMeeting Resource Kit to create a modified version of NetMeeting for Remote Computer ControlPerformed a remote backup test using Windows 2000 and SCSI Tape Drive