Paul Elder Email & Phone Number

Oklahoma City, Oklahoma, United States

Oklahoma City, Oklahoma, United States

Duties included the development of Claims Wide Strategies & Success KPI's which included target scorecard goals. Led cross functional implementation teams designed to execute on core claim strategies and or initiatives such as: Digital Transformation, Automation, Process Improvements, Expense Reduction, Compliance Initiatives, and Customer Service..

Oklahoma City, Oklahoma, United States

Duties include development and design of large scale projects and programs with cross-business unit and/or enterprise level impacts. Drive innovation, improve process efficiency, resource productivity, claim quality, claim accuracy and customer service. Work directly with Senior & Enterprise leaders to identify customer focused technology solutions to.

Oklahoma City, Oklahoma Area

Duties include managing a group of claims professionals responsible for the physical inspection of vehicles in the Oklahoma/Arkansas region. Was in charge of ensuring optimal customer service, & indemnity outcomes of my operation within those states. Active contributor to the strategy development, process evaluation, & product trending for those states.

Managed a group of professional adjusters who were responsible for handling claims across the country. I was responsible for the metrics produced within this group as well as the personal development of the staff as a whole. In addition to this, I was charged with Continuous Improvement as it relates to People, Processes, and Technology.