An experienced, reliable, competent and highly motivated MCP and ITIL accredited technical support analyst with over ten years solid experience of working in a very busy and demanding 2nd line technical support desktop and server helpdesk team operating within an ITIL framework for a major global financial institution. A good team player with a friendly and outgoing personality, excellent team skills and able to communicate effectively at all levels. An experienced user of Microsoft Windows 7, XP, 2000 and Vista desktop systems and Windows server NT4, 2000 and 2003 Server and Exchange Server 2003 systems and also an experienced user of the Microsoft Office suite (2003, 2007, 2010) applications. An enthusiastic and customer service driven technical analyst looking for a challenging and exciting new role.
Listed skills include Windows Server, Windows, Desktop Support, Active Directory, and 21 others.